CoVID UPDATES
Cavallo Point
Sausalito . California .

We are excited to report that Cavallo Point has started welcoming leisure and vacation travelers back as of August 24, 2020.

Please Call Reservations at 415-339-4700 for additional information or jmak@cavallopoint.com.

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Post Ranch Inn
Big Sur . California .

Post Ranch Inn is now open!

Click to see What To Expect During Your Stay

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San Francisco Proper Hotel
San Francisco . California .

The safety, health, and happiness of our guests and colleagues is our top priority – and we have been working hard to establish new health and safety standards across all properties that will be strictly in place as we open our hotels. These include extensive cleaning and sanitizing measures, social distancing in all areas of the hotel, limited number of room reservations accepted each night, keyless guest room entry option, no-touch payment options, no-contact food ordering + delivery, and much more.

Cleaning & Sanitation
Our teams are implementing new precautionary and sanitization standards across all properties — developed with the guidance and information provided by both local health authorities and government requirements.

We’ve increased the frequency of property-wide cleaning and disinfecting using eco-friendly products — with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.

Our restaurant teams are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.

Temperature & Wellbeing Checks
We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotels. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately.

Hand Hygiene, Masks, & Gloves
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotels — at the front desks, in restaurants, event spaces, public restrooms, and back of house.

Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.

Social Distancing
Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.

Guest Rooms
To minimize the exchange of room keys we’ve initiated keyless entry. Feel free to download the app in advance of your arrival available on iOS or Android. A limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough sanitization and cleaning; side-by-side rooms will not be occupied to allow for more distance between guests. Daily housekeeping service will be available upon request only.

Room Service and Guest Requests – No Contact Delivery
All room service orders and guest requests will be delivered to the door. To minimize contact, our colleagues will knock to notify guests of order delivery. Menus are available on our website.

Amenities and Services
The city, state, and national safety measures we’re following mean that some of our services and amenities may differ from what’s listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.

Payment Options
No-touch payment options are available.

Existing Reservations: For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020.

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The Inn at Newport Ranch
Mendocino County . California .

Health and Wellness

The Inn at Newport Ranch would like to “welcome you home” as we slowly open our doors to guests. In an effort to keep our community, staff, and guests healthy, we have implemented the following protocols. We ask you to do your part just as we will be doing ours to adapt and keep people safe.

OUR COMMITMENT TO YOU

Healthy Staff

Our staff is healthy and symptom-free. Find out more.

Room Rest

We are only allowing one unique guest party in each accommodation.

Social Distancing

We are advising all staff to remain 6 ft from guests when possible

Face Coverings

We will always wear face-covering while serving you.

YOUR COMMITMENT TO US

Healthy and Symptom-Free

Please stay home if you exhibit signs and symptoms of COVID-19. Please know upon arrival,

we will be taking your temperature. If you become sick or test positive for COVID-19 while staying, you will be asked to self-isolate in your hotel room for 14 days at our regular rate. Family who are not sick will be asked to do the same.

Face Coverings

Please wear a facemask in any indoor common areas anywhere in our community. Please wear a facemask

when encountering people outdoors when they are closer than 6 ft. If you don’t have a facemask, we will be happy to provide you with one.

Social Distancing

Please try to remain 6 feet apart from anyone not traveling with you.

Clean Hands

Please be sure to wash your hands especially when entering or exiting any indoor space and after using the restroom.

Understanding

Please be patient and respectful to community members, staff, and fellow guests as we all navigate this new normal together.

CLEANING POLICIES AND PROTOCOLS

Healthy Staff

Prior to every shift, our staff takes their temperature and utilizes the CDC Self Checker to ensure they are safe to be at work and interacting with our guests.

Room Rest

As previously mentioned, we will allow the rooms to rest for a full 24 hours prior to and after being serviced. For this reason, all rooms will require a two-night minimum and we offer additional discounts for stays of more than three nights. During your stay, Housekeeping staff will be happy to pick up trash, replace towels and deliver breakfast items, but there is no daily cleaning service. In fact, from the time you check-in to check-out, no one will enter your room for any reason.

Social Distancing

We are fortunate that our 2000-acre property is uniquely designed to ensure not only maximum privacy for our guests but also simple and safe social distancing.

At the Inn at Newport Ranch, each room has its own outdoor space allowing for maximum comfort and seclusion. As previously mentioned The Inn at Newport Ranch has six specific micro-climates including an ancient redwood forest with plenty of room to picnic/walk/hike and is only available to our guests.

Air Quality

Each room has its own individual air system. Unlike most larger lodging properties which have a central

HVAC system, no air is filtered between rooms at The Inn at Newport Ranch, adding to the safe air quality of our guests.

Rigorous Cleaning

COVID-19 has raised awareness about the importance of high-touch surface cleanliness. In guestrooms, our housekeeping staff has intensified the cleaning of surface areas before and after a guest’s stay. Each room is sanitized with UV light between stays to kill any bacteria or virus. We have taken the added precaution of laundering our duvets between each stay; and we have upgraded our pillow protectors to an antimicrobial product.

In public spaces, the housekeeping and innkeeping staff at The Inn at Newport Ranch have heightened cleaning protocols, ensuring that surfaces are thoroughly treated with disinfectants and that this cleaning is done with increased frequency throughout the day. Additionally, guests will find hand sanitizer located at the Front Desk and throughout the property.

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Edgewood Tahoe
Lake Tahoe . Nevada .

Reduced cancellation policy:  48-hours for all luxury consortia advisors (regular cancel period is normally 7-days) **Holiday dates (July 2-5 / Celebrity Golf week- July 9-12 / Labor Day weekend / 12-20 to 12-31) will remain at 7-day cancel

Deposit policy remains the same (1-night room/tax at booking)

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Sunset Tower Hotel
West Hollywood . California .

Your Sunset Tower Family is here to serve and support you during these trying times. The hotel remains open, and we are continually following the guidance of the Centers for Disease Control to ensure a safe and clean environment for our guests and staff amid the Covid-19 crisis. In response, we have temporarily amended the following services and amenities until further notice:

  • The Pool is open for guest use.
  • The Fitness Center and Spa are temporarily closed.
  • Housekeeping Services are limited to linen & toiletry replenishment. There is no turn down service.
  • Rooms will sit vacant once a guest checks out for at least 72 hours before the housekeeping staff enters to clean.
  • There is no Valet Parking, but Self-Parking is available.
  • Complimentary face masks are provided.

If you have any questions or concerns about an existing or upcoming reservation, please don't hesitate to contact us.

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Hotel 850 SVB
West Hollywood . California

In light of the evolving COVID-19 (Coronavirus) situation, we have decided to temporarily close our doors in order to ensure the health and safety of our cherished customers and staff.

If you have any questions about existing or future reservations, please feel free to reach out to us at jmak@number850.com.

Be well and we look forward to welcoming you back as soon as possible.

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Hotel June
Los Angeles . California .

The safety, health, and happiness of our guests and colleagues is our top priority – and we have been working hard to establish new health and safety standards across all properties that will be strictly in place as we open our hotels. These include extensive cleaning and sanitizing measures, social distancing in all areas of the hotel, limited number of room reservations accepted each night, keyless guest room entry option, no-touch payment options, no-contact food ordering + delivery, and much more.

Cleaning & Sanitation
Our teams are implementing new precautionary and sanitization standards across all properties — developed with the guidance and information provided by both local health authorities and government requirements.

We’ve increased the frequency of property-wide cleaning and disinfecting using eco-friendly products — with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.

Our restaurant teams are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.

Temperature & Wellbeing Checks
We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotels. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately.

Hand Hygiene, Masks, & Gloves
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotels — at the front desks, in restaurants, event spaces, public restrooms, and back of house.

Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.

Social Distancing
Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.

Guest Rooms
To minimize the exchange of room keys we’ve initiated keyless entry. Feel free to download the app in advance of your arrival available on iOS or Android. A limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough sanitization and cleaning; side-by-side rooms will not be occupied to allow for more distance between guests. Daily housekeeping service will be available upon request only.

Room Service and Guest Requests – No Contact Delivery
All room service orders and guest requests will be delivered to the door. To minimize contact, our colleagues will knock to notify guests of order delivery. Menus are available on our website.

Amenities and Services
The city, state, and national safety measures we’re following mean that some of our services and amenities may differ from what’s listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.

Payment Options
No-touch payment options are available.


Read More »
Santa Monica Proper Hotel
Santa Monica . California .

The safety, health, and happiness of our guests and colleagues is our top priority – and we have been working hard to establish new health and safety standards across all properties that will be strictly in place as we open our hotels. These include extensive cleaning and sanitizing measures, social distancing in all areas of the hotel, limited number of room reservations accepted each night, keyless guest room entry option, no-touch payment options, no-contact food ordering + delivery, and much more.

Cleaning & Sanitation
Our teams are implementing new precautionary and sanitization standards across all properties — developed with the guidance and information provided by both local health authorities and government requirements.

We’ve increased the frequency of property-wide cleaning and disinfecting using eco-friendly products — with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.

Our restaurant teams are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.

Temperature & Wellbeing Checks
We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotels. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately.

Hand Hygiene, Masks, & Gloves
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotels — at the front desks, in restaurants, event spaces, public restrooms, and back of house.

Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.

Social Distancing
Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.

Guest Rooms
To minimize the exchange of room keys we’ve initiated keyless entry. Feel free to download the app in advance of your arrival available on iOS or Android. A limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough sanitization and cleaning; side-by-side rooms will not be occupied to allow for more distance between guests. Daily housekeeping service will be available upon request only.

Room Service and Guest Requests – No Contact Delivery
All room service orders and guest requests will be delivered to the door. To minimize contact, our colleagues will knock to notify guests of order delivery. Menus are available on our website.

Amenities and Services
The city, state, and national safety measures we’re following mean that some of our services and amenities may differ from what’s listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.

Payment Options
No-touch payment options are available.

Existing Reservations: For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020.

Read More »
Ingleside Inn
Palm Springs . California .

The safety, health, and happiness of our guests and colleagues is our top priority – and we have been working hard to establish new health and safety standards across all properties that will be strictly in place as we open our hotels. These include extensive cleaning and sanitizing measures, social distancing in all areas of the hotel, limited number of room reservations accepted each night, keyless guest room entry option, no-touch payment options, no-contact food ordering + delivery, and much more.

Cleaning & Sanitation
Our teams are implementing new precautionary and sanitization standards across all properties — developed with the guidance and information provided by both local health authorities and government requirements.

We’ve increased the frequency of property-wide cleaning and disinfecting using eco-friendly products — with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.

Our restaurant teams are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.

Temperature & Wellbeing Checks
We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotels. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately.

Hand Hygiene, Masks, & Gloves
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotels — at the front desks, in restaurants, event spaces, public restrooms, and back of house.

Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.

Social Distancing
Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.

Guest Rooms
To minimize the exchange of room keys we’ve initiated keyless entry. Feel free to download the app in advance of your arrival available on iOS or Android. A limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough sanitization and cleaning; side-by-side rooms will not be occupied to allow for more distance between guests. Daily housekeeping service will be available upon request only.

Room Service and Guest Requests – No Contact Delivery
All room service orders and guest requests will be delivered to the door. To minimize contact, our colleagues will knock to notify guests of order delivery. Menus are available on our website.

Amenities and Services
The city, state, and national safety measures we’re following mean that some of our services and amenities may differ from what’s listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.

Payment Options
No-touch payment options are available.

Read More »
Sorrel River Ranch
Moab . Utah .

Sorrel River Ranch Resort & Spa is following all state regulations in regards to Covid-19.  We will be keeping our occupancy at a lower level and spacing the guest rooms accordingly. After check-out, our rooms will sit empty for three days.  The size of our restaurant and multiple dining areas allow for tables to be spaced accordingly and we are highly recommending reservations as well.  Safe distancing is practiced throughout the property. Many of our adventures including horsebacking riding and hiking, already adhere to these practices.  The fitness center is closed through May and will reopen following an update and deep cleaning.  The Sorrel River Ranch Spa is open, however, services and availability are currently limited.


Thorough cleaning and disinfecting will be logged in all Resort areas and all workers will have temperatures taken daily. Face covers will be worn by all employees who will be in contact with guests. We are offering face coverings to all guests as well though it is currently not required.   All of these procedures continue to be reviewed and updated daily to ensure our guests and employees are kept as safe as possible.  

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Sage Lodge
Yellowstone National Park . Montana .

Sage Lodge has established an elevated set of health, hygiene, safety and sanitation standards developed in response to the COVID-19 pandemic to create a cleaner, safer environment for guests:

  • Utilizing highly effective and sustainable Ecolab cleaning products to clean and disinfect throughout the properties.
  • Utilizing training and procedures as recommended by Ecolab and the CDC.
  • Increasing the frequency and intensity of cleaning and disinfecting high-touch, high-traffic areas at every property, such as light switches, door handles, remotes, elevator buttons, thermostats, and more.
  • Increasing the frequency of cleaning and sanitizing culinary tools and kitchen work areas, along with team members wearing personal protective equipment, sanitizing POS systems between uses, and more.
  • Enhancing cleaning and sanitation standards throughout guestrooms, event spaces, common areas, heart-of-house spaces and more.
  • Implementing physical distancing layouts, markers and signage in restaurants and bars, common areas, meeting and event spaces, and amenities.
  • De-cluttering paper and other amenities, such as pen, paper, directories, magazines, scorecards, etc. and supplementing with digital options or providing amenities upon request.
  • Increasing the number of customer-accessible sanitizing stations at primary entrances and high-traffic locations like elevators and lobbies.
  • Implementing innovative clean technologies, such as modern electrostatic sprayers and ultraviolet light to sanitize surfaces and objects.
  • Implementing low and no-touch golf experiences, including the elimination of shared water stations, ball washers, bunker rakes, and more.
  • Launching Columbia Clean Teams; team members thoroughly trained on health, hygiene, safety and sanitization standards and responsible for upholding these standards.

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Mountain Shadows
Paradise Valley . Arizona .

PRISTINE CLEAN PROGRAM

COVID-19 HEALTH & SAFETY PROTOCOLS

The safety and wellbeing of our guests and employees continue to be of the utmost importance to all of us at Mountain Shadows. We are here for you, and are following new, comprehensive protocols based on state and CDC guidelines, as well as staying informed on the latest directives to ensure a safe and welcoming experience. We hope that our genuine hospitality and the serene backdrop of Camelback Mountain provide you with a soothing escape.

MASKS & GUEST WELLNESS

Based on the latest regulations for Maricopa County, masks are required to be worn in all public areas, with a few exceptions. Masks are not required while seated in dining areas. They are also not required in outdoor areas, including the pool and golf course, as long as proper social distancing is maintained. Before entering the resort, please ensure that you do not have a cough or a fever. Please visit our mask kiosk located in the lobby if you need a mask, and remember to practice social distancing. Thank you, and we look forward to welcoming you.

RESORT AMENITIES

Based on the latest requirements and recommendations, we have made a few adjustments to our resort offerings:

  • Enjoy food and drinks at Hearth '61. It's open daily for dinner, and all day Thursday through Sunday. On Mondays, Tuesdays, and Wednesdays, breakfast and lunch is available in a to-go format from the Hearth Bar.
  • Rusty's features great food and craft brews, whether you're teeing off or staying at the resort. It's open Thursday through Sunday.
  • We are offering room service in a to-go format. Mini-bar service has been temporarily suspended.
  • The Short Course is a great place to enjoy the outdoors and practice safe social distancing.
  • The Citizens Club pools are open to those with guestroom and cabana reservations. Full poolside service is available Fridays and Saturdays, with drink service also available on Thursdays and Sundays. During times when poolside service is not available, food and drinks can be ordered to go from the Hearth Bar. Please note that each group in or around the pool may not exceed 10 people and remember to practice social distancing from other groups, per state guidelines.
  • The fitness center is temporarily closed, based on the latest state guidelines.
  • For the health and safety of our guests and staff, valet service is currently unavailable. You are welcome to park in any open spot. Bell services are available.
  • Housekeeping service will be provided upon departure only, in order to ensure the safest environment for both guests and staff, with the exception of extended stays. Trash removal and fresh towels are available upon request.

HEALTH PROTOCOLS

In addition to our standard, strict cleaning practices, we have enhanced our efforts across the resort. Just a few of these include:

  • Proper physical distancing is managed with spaced tables, seating, floor markers, and signage.
  • Capacities have been reduced in all areas to ensure plenty of space.
  • Enhanced sanitizing practices are used throughout the resort, with extra attention paid to high-touch surfaces and public areas.
  • All associates undergo a wellness and temperature check prior to beginning work.
  • Team members are wearing proper PPE.
  • All kitchens and the fitness center are deep-cleaned daily.
  • All menus are one-time-use.
  • All associates have received extensive training on COVID-19 safety and sanitizing.
  • Learn more about our protocols at Hearth ‘61, The Short Course, and The Citizens Club.
  • Read More »
    Austin Proper Hotel & Residences
    Austin . Texas .

    The safety, health, and happiness of our guests and colleagues is our top priority – and we have been working hard to establish new health and safety standards across all properties that will be strictly in place as we open our hotels. These include extensive cleaning and sanitizing measures, social distancing in all areas of the hotel, limited number of room reservations accepted each night, keyless guest room entry option, no-touch payment options, no-contact food ordering + delivery, and much more.

    Cleaning & Sanitation
    Our teams are implementing new precautionary and sanitization standards across all properties — developed with the guidance and information provided by both local health authorities and government requirements.

    We’ve increased the frequency of property-wide cleaning and disinfecting using eco-friendly products — with extra focus paid to high-touch surfaces and public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.

    Our restaurant teams are also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces as well as all colleagues wearing masks and gloves when preparing, plating, and serving dishes.

    Temperature & Wellbeing Checks
    We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotels. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately.

    Hand Hygiene, Masks, & Gloves
    The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotels — at the front desks, in restaurants, event spaces, public restrooms, and back of house.

    Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and will be taking precautions to provide a safe environment for our guests.

    Social Distancing
    Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Self-Park is now available to remove valet attendant contact.

    Guest Rooms
    To minimize the exchange of room keys we’ve initiated keyless entry. Feel free to download the app in advance of your arrival available on iOS or Android. A limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough sanitization and cleaning; side-by-side rooms will not be occupied to allow for more distance between guests. Daily housekeeping service will be available upon request only.

    Room Service and Guest Requests – No Contact Delivery
    All room service orders and guest requests will be delivered to the door. To minimize contact, our colleagues will knock to notify guests of order delivery. Menus are available on our website.

    Amenities and Services
    The city, state, and national safety measures we’re following mean that some of our services and amenities may differ from what’s listed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.

    Payment Options
    No-touch payment options are available.

    Read More »
    Chatham Bars Inn Resort and Spa
    Cape Cod . Massachusetts .

    CHATHAM BARS INN - Wellness Measures
    Additional Details for Guests of the Inn


    Employee & Guest Health Concerns

    Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel MOD and Executive Office (guests). All employees who expose themselves to travelling will undergo a 2-week self-quarantine before starting/returning to work.

    Employee Responsibilities

    Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants, guest services and guest relations in direct contact with guests.

    Physical/Social Distancing

    Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables, and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.

    Bell Services & Valet


    • A Valet will greet each visitor to the hotel. Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the hotel. Guest will be offered hand sanitizer and direction to the Front Desk. Escort to the room will be provided after registration in a separate vehicle.
    • Guests will enter the hotel through doors that are opened by a team member.
    • Team members will not open the doors of cars or taxis.
    • Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest is assisted.
    • If guests are staying in a cottage the luggage will be placed prior to guests entering their room.
    • Guests are asked to use the elevator with family unit or single guest only.
    • Employees will not be sharing the elevator with guests when assisting with luggage.
    • Self-parking will be allowed to minimize the risk for employees and guests.
    • Team members will wear gloves and a mask when valeting vehicles.
    • FOB/Keys will be sanitized once received from the guest.
    • Team members will wipe down door handles, steering wheel and gear shifter before entering vehicle.
    • Lexus Vehicles will be thoroughly cleaned before and after each use.
    • No more than four guests will be permitted per SUV and no more than two guests will be permitted per sedan. Guests will not be permitted in the front passenger seat.
    • All Vehicles will be equipped with extra cleaning materials and disposable PPE (face masks and gloves).

    Front Desk & Concierge


    • UV Box disinfecting machines (8.5” x 4.1” x 2.8”) that will be able to clean any keys and credit cards that may come in contact with a guest during check-in.
    • We are working with IT to specify our REMOTE programming of guest keys in that keys can be activated for guest rooms without coming into direct contact with any person.
    • Curbside check-in will be available to all guests as a check-in option.
    • Zoom and Facetime meeting times will be available to guests who may still want a face to face interaction with a concierge to confirm bookings.
    • We are no longer recycling our Key Packets (given to guests at check-in). They will be planted once returned by our guests as they are compostable and have wildflower seeds in them.
    • PPE amenity kits will be provided to guests for their use while staying at the resort. PPE amenity will include personal use disinfecting gel, nitrile rubber gloves and a mask.

    Housekeeping


    • Our hotel uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens. We use Ecolab’s Peroxide Multi-Surface Cleaner and Disinfectant and Ecolab’s Heavy-Duty Alkaline Bathroom Cleaner and Disinfectant both of which have a 5-minute kill time as recommended by the CDC.
    • Guests will not be present in the room while cleaning of hotel rooms; guest room attendants will offer to return at an alternate time for occupied rooms to minimize contact for both the employee and the guest.
    • Complete cleaning and disinfecting will take place in each guest room including desks, counter tops, tables and chairs, phones, iPads and TV remotes, thermostats, cabinetry, pulls and hardware, doors and doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors and frames, lights and lighting controls, closets, hangers and other amenities.
    • Employees to sanitize the following areas at least once per hour: elevator in the Main Inn, Main Inn entry doors, stair handrails and hallways, high touch points in the Lobby, Concierge, South Lounge and Library.
    • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, the ATM, stair handrails and seating areas.
    • All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines.
    • In the event of presumptive case of COVID-19 the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert.
    • The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

    Recreation

    • Employees and guest will follow appropriate recommended distancing protocols for activities. Number of participants for activities will be lowered for indoor activities to allow for appropriate distancing guidelines. Emphasis will be placed on making more outdoor activities available through the Recreation and Kids Crew programming so team members and guests can safely participate in these activities.
    • Team members will wipe down and sanitize each game and recreation item after use. Guests will be asked to return items to a team member who will clean and sanitize items before they are put out for use by another guests or team member.
    • This includes each lawn game and sporting equipment such as Cornhole boards, bocce ball, horseshoes, ladder ball, football, soccer ball, frisbee, all Archery Tag items including bows, arrows, inflatables and craft items such as paint brushes, baskets, piggy banks, wooden tables, etc.
    • All staff members will always be wearing appropriate PPE for every activity.
    • All Recreation Staff including activities, tennis and Kids Crew will remain 6-8 feet away from guests at all time.
    • Each guest will be met with a courteous smile, friendly wave, and then a “good morning, good afternoon, etc. from 6-8 feet away at all times.
    • Guest activities on the South Lawn will be limited to 12 people (or small families). Games will be spread out all over the South Lawn area including outside the fence to ensure each person has enough space to enjoy comfortably whatever game or activity is going on.
    • Our complimentary bikes will be wiped down and sanitized when returned by the guest after each use to ensure they are ready and fit for the next rider. This will be done by our full-time bike shop attendant.
    • Tennis racquets and the Tennis Shop itself including register, computer, counter space, and all merchandize will be cleaned continuously by our Tennis Pro Shop attendants and instructors to ensure the area and the clinics are safe to use.
    • Larry the Lobster “Lobstah” sightings will still be done but without high fiving or hugging or by making any contact whatsoever. Larry will simply walk by with his handler 6 feet away, wave, and take pictures from a distance.

    Kids Crew Daytime Program
    • Complimentary day sessions (10am-12pm and 12:30pm-2:30pm) will each be limited to 6 children per age group and counselor/designated activity area.
    • Private daytime childcare services are also available.
    • Kids Crew Staff will spray/sanitize and wipe down Alden/Eldridge rooms continuously to ensure the area is completely clean and safe to use including tables, chairs, doorknobs, bathroom sink and faucets, all writing utensils such as pens and pencils, craft equipment, games, Wii and Wii games and remote control, all toys and Pop-A-Shot basketballs.

    Evening Childcare Service


    • Hours of evening childcare services are 5pm – 9pm for children aged 4 - 12.
    • A questionnaire will be provided to note preferences for each family and review the childcare service.
    • Pricing is $26 per hour for up to 3 children per sitter. There is a 24-hour cancellation policy.

    Dining – Restaurants & Bars


    • New service options include Dinner on the Lawn, Picnic Lunch Baskets and In-Room White Glove Service.
    • Seating capacity has been reduced in all restaurants and bars based on CDC recommendations.
    • At the completion of a dining service, the table, chairs and menus will be sanitized prior to the next seating.

    • Check presenters, votive, pens to be sanitized after each use. Guest credit card will be sanitized after payment is processed.
    • All buffet and self-serve style dining has been modified to be individually plated and served.
    • The spacing of tables in all restaurants has been adjusted to allow for six feet between tables.
    • Hostesses and managers to manage social distancing at entries, waiting areas and queues.
    • Beverage napkins will not be provided with drink service.
    • Individually wrapped straws will be provided upon request.
    • Menus and Beverage Lists will be sanitized after each use.
    • All Chatham Bars Inn Restaurants and Bars will have TerraSlate Waterproof Menus. Menus are high- grade polyester and do not have any layers which means they will never delaminate, crack, peel, or fray at the corners. They are FDA Food Contact Safe, colorfast and can be both sanitized and washed with soap and water.
    • Individual sanitizer wipes (Sani Professional) will be placed at each place setting and will also be provided at the conclusion of the meal.

    In Room Dining


    • All surfaces of human contact will be sanitized by team members after each guest interaction (this includes trays/mats, transit vehicles, master keys, etc.)
    • IRD team will sanitize guest door handles before and after delivery.
    • The cleaning products being used for all sanitation and disinfecting are Purell and Sani Professional.
    • In-Room Dining server will provide either Disposable White Glove Service, Dining on the Lawn Service, or Contactless Delivery for our guests.
    • Disposable White Glove Service:
    • Typical setting of the meal space in the guest room will be provided for guests upon request.
    • Disposable white gloves and face masks will be used for every interaction and changed in between each guest interaction.
    • Food will be served with typical china plateware and metal flatware.
    • Dining on the Lawn:
    • Typical setting of meal space, but outside on a lawn space adjacent to guest room.
    • Will be set with one table and six chairs. (more chairs available upon request)
    • Set-up fee will be included with service.
    • Must be arranged with In-Room Dining at least 24 hours in advance.
    • Food will be served with typical china plate ware and metal flatware.
    • Contactless Delivery:
    • Guests who would prefer to have their food delivered without any human contact can ask for contactless delivery service.
    • All items placed in to-go containers, delivered at a specified time, and left outside the guest’s door.
    • Food will either be disposed of by guest, or upon request by the Food and Beverage or Housekeeping teams.
    • All pickups will be verbalized over the phone and scheduled with either the Food and Beverage or Housekeeping teams.


    Catering & Conference


    • All shared equipment and meeting amenities to be sanitized before and after each use or be single use if not able to be sanitized.
    • The cleaning products being used for all sanitation and disinfecting are Purell and Sani Professional.
    • All linen, including underlays, to be replaced after each use.
    • Conference tables will be sanitized before setting up the meeting supplies on the table. During the break/breakouts the Conference Service team will sanitize the tables and chairs.
    • Meeting room doors, markers, remotes, heat/AC buttons will be sanitized at the start/conclusion of the event.
    • All tabletop items including blotters, pens, pads, water bottle will be sanitized at the beginning and end of event. Employees will wear gloves when placing those items onto each setting.
    • All tabletop items may be placed on a separate table in the meeting room as a station for the guests’ use as an alternate option to being placed on tables.
    • Coffee Stations: Coffee break urns and all shared equipment will be sanitized before the beverage station opens, during the service (once every hour) and after the service.
    • All buffet and self-serve style events to be suspended until further notice.
    • All food and beverage items to be individually plated and served.
    • Coffee and other break items to be attended and served by a banquet server.
    • Flatware to be provided as a roll-up.
    • Condiments to be served in individual packages.
    • Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing that follows CDC guidelines.
    • Physically distanced floor plans have been developed for Hotel Sales & Conference Team use.
    • Modified menus have been created to showcase styles of service and items currently available.

    The Spa


    • Sanitization and deep cleaning of treatment rooms, locker rooms, fitness center, and all common areas using products that the CDC recommends will be continuously performed.
    • Attendants will have a strong presence, and will be consistently sanitizing high touch surfaces such as tables, doorknobs, light switches, countertops, handles, desks, phones, writing utensils, keyboards, toilets, faucets, sinks, lockers, hangers etc.
    • An additional 15 minutes will be added to treatment time for staff to strip and sanitize rooms between treatments.
    • Hand Sanitizer, wipes, and/or alcohol will be available at Spa Front Desk, in Locker Rooms, Relaxation Room, Fitness Center and all Treatment Rooms.
    • All testers of products have been removed from our retail area.
    • A limited number of guests will be allowed in the Spa, based on recommendations from local and state health departments.
    • Social distancing will be common practice at the Spa. Furniture in relaxation room will be spread apart, as well as lounge chairs set up by the pool so that guests can remain 6 feet apart.
    • Only a certain number of guests will be allowed in the lobby checking in or out based on being 6 feet apart. Our attendants and concierge team will guide guests through this process.
    • Services will be limited to what can be performed safely with gloves and masks on. We will encourage our guests to have Massages, Nail Treatments and Body Treatments. Facials will only be performed when the local and state health departments deem it safe to do so and what that would look like.
    • All staff will wear masks.
    • Staff will wash or properly sanitize hands in the presence of guests prior to any service.
    • Staff will wash hands often including between treatments, after blowing one’s nose, coughing, or sneezing, after using the restroom, before eating or preparing food, after contact with phones, computers, writing utensils, and other personal items.
    • We will share with guests that we have the options to have services outside in Cabanas or potentially pool side.
    • We will collect credit card information over the phone and or charge rooms to limit any contact with the concierge desk.
    • Front desk staff will wear a different pair of gloves for each guest purchasing and packaging retail products.
    • Our Laundry is professionally cleaned by Cape Cod Commercial Linen. The products they use to launder our linen and towels are EPA-approved for use against COVID-19.
    • Safety procedures will be posted throughout the Spa.
    • An App will be available for guests to order food on their own devices.
    • Touchless soap dispensers will be placed by all sinks.

    Boating


    • All boat trips will be made private charters, no mixed party trips.
    • All complimentary beach shuttle trips will be scheduled, private trips only, no mixed parties. Lobstar to be used in conjunction with Bartender on busy days.
    • Both ropes will be left up not only at the top of the ramp but at the top of the stairs. Guest will be escorted by dock master down the pier to the dock when their boat is ready for their trip - one party at a time.
    • When a guest approaches the pier, the dock master will meet them at the rope and confirm their name and charter. Once it is safe for the guest to walk down the pier the dock master will drop the rope and escort the guest to the dock and onto the boat. Only one private charter will be allowed on the pier and dock at one time. Other parties can wait on the beach in front of the pier. The open beach will provide room for different parties to social distance from each other.
    • Unless necessary for emergency reasons, captains will stay at the helm and wheel of the vessel thus giving the guest the option to sit in the forward seating or aft seating. Approximately 6 feet apart.
    • All boats, gear, tackle, life jackets, etc. will be sanitized before a guest boards a vessel.
    • Staff will wear PPE and Buffs to protect the guest.
    • Hand sanitizer will be available in the cup holder that the guest may use without touching anything.
    • Any food and beverage that is ordered by the guest will be packaged for the guest only and delivered to the boat. Items will be placed in a cooler on the boat before guests arrive.
    • Every morning before the first trip the handrails, pier and dock will be washed down with fresh water, scrubbed with a “Boat Zoap” and bleach mixture and rinsed with fresh water.


    Waterfront


    Includes Pool, Beach and Cabanas
    • When a guest approaches the pool gate or beach attendant station, the attendant will be separated by the podium or beach attendant station giving proper social distancing from the guest. Once the attendant has confirmed they are hotel guests or a member they will be introduced to the beach or pool attendant who will escort them to their chairs at a safe distance.
    • The guest will be asked to stop when they are 6 feet from the chaise lounges to maintain social distancing from the staff while they set up their chairs. At this time, the employee who will be wearing gloves and proper mask will remove the towels and chair covers from the plastic wrap that comes from the laundry and set up their chairs with clean chair covers and towels.
    • Once the chairs are set, the staff member will back up and allow the guest to take their seat, from a safe distance they can perform all necessary communications and answer questions.
    • If the guest does not want to have the attendant set up their chairs the attendant will escort the guest to the chairs at a safe distance and the guest may set up their own chair covers and towels.

    •.     Staff will wear PPE, gloves, masks and Buffs to protect the guest.
    • Hand sanitizer will be available at the sunscreen stations both at the pool and beach.
    • Each cabana will have a small vessel with a supply of hand sanitizer and wipes for their use.
    • All pool cabana side curtains will be closed to protect guests from the guests in the cabana next to them
    • All chaise lounges on the front decks of the cabanas will be pulled towards the center of the cabana to ensure 6 feet between guests in the cabana front deck next to them.
    • Pool chaise lounges on the main deck will be separated out so there is 6 feet in front of, behind and next to the guest without any other guest in that space. Couples and families may have their chairs next to each other but will still have the 6-foot space on all four sides to separate them from other guests.
    • Beach cabanas will be separated by 10 feet or more.
    • All beach chaise lounges will be set up with 6 feet or more spaces on all 4 sides around any single, couple or family that is set up.
    • If a guest requests an item to be delivered to them by a beach and pool attendant the staff will be wearing mask and gloves and deliver the item to the guest on a sanitized tray. The guest will remove the item from the tray and the employee will not come in contact with the guest.
    • Every morning all the pool and beach cabanas, chaise lounges, tables and umbrellas will be sprayed down with the “EvaClean Protexus Professional Cordless Electrostatic Backpack Sprayer” which is a touchless sanitizing and disinfection system designed for maximum flexibility and is easily adaptable to any protocol. It disinfects large areas in a short amount of time.
    • Bath house men’s and ladies room will be sanitized before the pool opens for the day and every half hour until the pool closes by using a bleach-based solution and scrub brush to clean showers, doors, door handles, inside and outside of toilets, sinks, countertops, and floors. A peroxide-based cleaner will be used for mirrors.

    Tennis & Tennis Pro Shop


    • All players will adhere to social distancing of 6-feet apart.
    • Group Lessons will include a maximum 4 players per court.
    • During both clinics and private lessons only the pro handles and picks up (with a basket) the balls. Guests will only use their racquets to steer balls into the net for pick-up and will not handle balls or baskets.
    • Disinfecting will take place regularly throughout with focus on high touch areas such as computers, doors, doorknobs, light fixtures, countertops, pens, equipment, gate handles, etc.

    Retail Shops


    • To maintain the 6-foot requirement, only one customer and one salesperson will be in Shops at a time.
    • Preventative measures: protective clear acrylic guard panels at cash wrap station in both Shops.
    • Policy of no trying on of garments and no returns, at least temporarily.
    • Sales staff to wear a mask and gloves. Gloves should be changed frequently. Guests/customers to wear a protective face mask while in either Shop.
    • Disinfectant wipe down of all surfaces in each Shop between each guest or customer
    • A complete disinfectant wipe down of all surfaces in each Shop will be performed at least 4 times daily, including floors, before opening, mid-morning or before lunch break, mid-afternoon, and end of day.
    • At end of day, in each Shop and each inventory room, follow a more complete and thorough sanitizing and cleaning procedure---all surfaces, floors, hanger tops, computers and check out stations, anything that has been touched, door handles and surfaces.

    Wellness Measures are subject to change based on guidance from the Center for Disease Control, MA Department of Public Health, American Hotel Lodging Association, International Spa Association and all other applicable government authorities.

    Read More »
    Inn at Perry Cabin
    St. Michaels . Maryland .

    COVID policies and practices are available here:

    https://brojure.com/inn-at-perry-cabin/inn-at-perry-cabin-1589324035/

    Read More »
    Troutbeck
    Amenia . New York .

    We are eager for your arrival. Our team has worked diligently to recalibrate our services and protocols

    to either meet or exceed present-day guidelines intended to ensure our mutual wellbeing. Our longestablished

    health and safety practices and protocols have been modified, augmented and, have informed

    changes to our service offering. What follows is a detailed overview of what to expect from check-in to

    check-out. We are already planning for your visit.

    So that we best meet your needs we ask that you review this letter in full. Should you choose to book your

    stay with us you will receive a pre-arrival registration package which we ask that you return to us in good

    time. Guest services will be in touch with you prior to your arrival to confirm your preferences. Once

    we’ve firmed up your itinerary we will send it to you for final review prior to your arrival.

    GENERAL

    In general, please be advised that:

    •  We are offering only a limited number of guestrooms initially. Less that 50% of our total.

    •  Your guestroom will have been fully sanitized and sealed. Your guestroom will not have been

    occupied for at least 72 hours prior to your arrival.

    •  All arrivals will be checked-in at the Manor House from the driver side of your automobile. Please

    remain in your car until you are fully checked-in.

    •  Your temperature will be taken prior to completing check-in. Those whose temperatures exceed

    CDC guidance will not be permitted to check-in.

    •  All food & beverage service will be offered via in-room dining or as a picnic. In place guidelines

    currently prohibit table and bar service in our public areas.

    •  All staff members will wear face coverings and gloves. All guests are required to do the same

    when passing through our public spaces.

    •  Staff members - apart from our fastidious housekeeping professionals - will minimize their

    presence in public areas.

    • Public areas are marked with directional signage. Please be attentive when navigating the

    property. We have thought carefully about how best to maintain congestion-free circulation.

    •  Our reception will be manned 24 hours a day for the duration of your visit. Reception will have

    your itinerary at hand, can be reached by phone or via email at reception@troutbeck.com should

    you have any questions or requests.

    • Our public areas have been fitted with medical grade HEPA/UV filtration systems, and all

    guestrooms have operable windows.

    ACTIVITIES

    As you contemplate your visit please refer to the property map attached for orientation. On it you’ll note

    The Tall Barn, our recently completed 1,250 sq ft movement studio. Alongside is the Long Barn in which

    we offer a full gym, treatment rooms, infrared sauna, traditional sauna and, changing rooms. At the time

    of this letter, by directive, the Barns are closed. If anything changes, we’ll let you know before you arrive.

    To ensure compliance with state mandated occupancy guidelines and best practice, once open, we

    anticipate that here too all services offered at The Barns will be on a reservation basis only. This will

    likely include access to the fitness room.

    Tennis, complimentary bicycles and our heated outdoor pool are all available by reservation, today. You

    may choose from amongst our many predesignated hammock, picnic, and campfire sites across the

    property. These are described further herein. You will see their locations called out on the property map.

    BOOKING

    For the time being we are offering a “full board” rate inclusive of:

    •  Exceptionally well-appointed accommodations for two

    •  Breakfast for two (in-room dining)

    •  Dinner for two, including wine pairings (in-room dining or “take out”).

    • Service charges

    •  Exclusive of tax

    Note that lunch is at your option and, along with any incidental charges, is in addition to the full board

    rate.

    Prior to your arrival you will be asked to sign your guest registration, credit card authorization and verify

    your details electronically. At no time whilst on property will you be asked to present a credit card or

    sign a guest check.

    CANCELLATION

    Our customary cancellation policy is suspended for the time being. Your reservation may be cancelled up

    to 48 hours prior to arrival, free of charge. Thereafter, should you cancel you will be charged 100% at the

    applicable full board rate per room night reserved. Given the nature of our preparations - well in advance

    of your arrival - there will be no exceptions to last-minute cancellations. That said, you should have plenty

    of flexibility beforehand to confirm your plans with us.

    ARRIVAL/CHECK-IN

    All guests are required to check-in at the Manor House.

    •  Our driveway alarm will alert reception to your arrival. Signage will direct you to pull up to the

    Manor House front door where you will be met by our guest services agent. Please do not leave

    your car.

    •  We will ask that you and your companion(s) please submit to a mandatory temperature check.

    •  You will receive your sanitized guestroom key card and visual direction to your guestroom.

    •  Please print the copy of your itinerary sent to you prior to your arrival. Our staff will not

    provide you with a printed version unless requested by you and, only once you have checked in.

    •  We will confirm your itinerary and answer any initial questions you may have for us.

    •  Luggage service is suspended temporarily. You may be invited to leave your luggage in a

    convenient location while you park your car, as directed.

    It bears repeating that all guests are required to submit to a temperature screening at check-in. We trust

    that you, like we, have taken all reasonable and necessary precautions prior to your arrival. Should you

    or anyone travelling with you test above the acceptable limit, you will not be permitted to check-in. In

    such an event you will unfortunately forfeit your deposit in full. If you arrive together with friends under

    separate reservations neither party will be accepted to check-in. Please be sure to carefully monitor your

    health prior to confirming your visit with us.

    CHECK-OUT

    Hate to see you go. Your folio will be prepared the night before and emailed to you for review on your

    last morning with us. Please review it carefully as any additional charges will have been added. Kindly

    respond via email, call or visit reception with any questions or concerns. Any adjustments will be charged

    at check-out time.

    DINING

    For the time being, our food and beverage services are available to in-house guests and members only.

    Our exceptional culinary team, led by Chef Gabe McMackin, will carefully plan all of your meals with your

    unique dietary restrictions in mind. Breakfast, Lunch and Dinner all feature the most exciting things we

    can find in the moment. Our field-to-fork approach is strongly influenced by both the abundance and the

    scarcity inherent in sourcing only what is seasonal and what is best. Such is the nature and the pleasure

    in living close to the land.

    One of the great joys of Troutbeck is our connection to our natural surroundings. Our food program

    emphasizes that connection – directly linked to the farms and purveyors who surround us, to what they

    make, grow, and gather. This is the most direct path between great food and you. And, it is the way that

    we as the cooks, waitstaff, bakers, and bartenders derive the greatest pleasure from our craft.

    You will of course have options, but, considered options, and, no two meals will be the same. You’ll be

    invited to preselect your breakfast from Gabe’s market selections alongside the great breads and pastries

    that Ariel bakes. Lunch is available either at the Pool where our guests can order a la Carte, or as a picnic

    by arrangement. Dinner, including wine pairings will be what is the best and brightest, most nourishing

    and most gratifying. The ever changing menu is a snapshot in time, built for you to enjoy and, something

    to celebrate. Menu’s will be made available 24 hours in advance.

    To best meet your expectations we ask that you inform us of your dietary restrictions or special needs at

    least 72 hours in advance. Please complete the simple questionnaire we will provide in your registration

    packet.

    ROOM SERVICE

    Due to in place guidelines, we offer all meals through in room dining. We ask that you complete the preorder

    form provided in your pre-arrival packet to help us to plan your meals. Be sure to include your

    dietary restrictions, especially allergies and needs, but also particular likes and dislikes as our team will

    keep these in mind when formulating their meal plans during your stay.

    Breakfast 8am to 10am daily

    Lunch 11:30 to 1:30pm daily

    Dinner 6pm to 8pm daily

    For service between mealtimes please contact Reception for information on our daily offerings.

    Room service will be delivered within your preselected timeframe. Our staff will not enter you room but,

    rather, will leave your tray at your door. They will knock to notify you that your order has arrived.

    Reception will call you to confirm that all is in order. Once finished, please return the service items to the

    stand outside of your guestroom door and notify reception.

    PICNIC SERVICE

    Should you choose to spend the day lounging riverside in a hammock we offer a picnic via pre-order that

    will await you at your reserved hammock spot. This option is in addition to your full board package and

    is at your option. However, do note that these areas, listed below, must be reserved prior to your arrival

    using the pre-arrival form.

    With your privacy and quiet relaxation in mind, our staff will not visit you at your site. Your picnic will be

    delivered prior to your arrival along with the beverage service you’ve specified. Kindly repack the cooler

    before returning to your guestroom and we will look after it from there.

    All of our outdoor lounge spaces include two hammocks, Adirondack chairs, and a table. The sites below

    are listed in order of proximity – nearest to farthest – from the Manor House and are:

    HOUSEKEEPING

    Note that prior to your arrival your guestroom will have been thoroughly sanitized. This includes all

    remote controls, handsets, alarm clocks, knobs, pulls, and surfaces. In addition, an air purifying device

    will have been used for the prescribed period of time once our staff have completed their work. Your

    room will be sealed prior to arrival.

    Housekeeping will not enter your room for the duration of your stay unless expressly requested. Guests

    may not be present in the room whilst housekeeping is providing service. Additional towels and

    amenities are located in the room for your convenience.

    DEPENDENTS

    For the time being we must restrict our services to include children 12 years of age and older. While we

    love children and the way they animate our public spaces, the burden on guardians to control younger

    children is too great. We fully expect to welcome children back to Troutbeck soon.

    This too is the case for dogs. While dogs are permitted outside on the grounds, they are not permitted in

    either the guestrooms or the public areas until further notice.

    Both policies are, we believe, temporary and intended to ensure the comfort and wellbeing of all of our

    guests. We thank you for your understanding.

    With spring now well underway and summer upon us, Troutbeck and all of our outdoor and natural

    amenities is in all of its glory. During what are uncertain times, we very much hope that you find here the

    peace, respite, recreation and renewal you so deserve.

    We look forward to seeing you soon!

    Read More »
    Nobu Hotel Miami Beach
    Miami . Florida .

    As the situation surrounding the 2019 Novel Coronavirus (COVID-19) continues to unfold, we want to assure you that the health, safety, and wellbeing of our guests and associates remain our number one priority at Nobu Hotel Miami Beach. We have been closely following and adhering to the guidelines and recommendations issued by the World Health Organization (WHO), and Centers for Disease Control (CDC).

    In light of this global emergency and heightened travel restrictions across several countries, the City of Miami Beach made the careful decision to temporarily close Nobu Hotel Miami Beach as part of continued efforts to mitigate the spread of the virus. The hotel will tentatively reopen its doors and welcome guests on June 1, or when the City of Miami Beach lifts the restrictions on hotel operations. At this time, we wanted to reassure you of our continued commitment to work with you through this time.

    With growing concerns around the coronavirus/COVID-19 pandemic, we will continue to follow the lead of public health authorities and the national government at this important time. We have communicated directly with team members as to the next steps and continue monitoring this situation closely. Our thoughts go out to the people who have been affected by this unprecedented event. We appreciate the healthcare workers, local communities, and governments who are on the front lines working to contain the coronavirus.

    You can continue to visit this page for any updates on re-opening. Thank you for your understanding and your support, and our staff looks forward to welcoming you again soon. All items below are subject to change based on local, state and national guidelines.

    Protocols, Procedures, and Preventive Measures

    At Nobu Hotel Miami Beach, the health and safety of our guests and team members is paramount.  

    We now find ourselves in a new world due to COVID-19. As we move forward and begin to welcome our guests and team members back to our hotels and restaurants, the journey will be further tailored with precautionary hygiene protocols directed by the local health organizations and government authorities within each of our destinations. You are our family, and we remain resolute in striving to continually provide to you our Nobu guest experience through our heartfelt kokoro service.

    At Nobu Hotel Miami Beach, we have implemented the following precautionary measures, in accordance with the Center for Disease Control (CDC) and local and national health authorities:

    1. Guest & Employee Health: City of Miami Beach is currently requiring all individuals to wear face coverings. Antibacterial hand-sanitizing stations have been placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible.

    2. Employee Protocols: All of our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and NSF. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis, and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities.

    3. Cleaning Protocols and Sanitation: We use cleaning products from Ecolab and Procter & Gamble that are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have increased the frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more.

    4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house has been rearranged to allow for increased spacing, including redesigned layouts for meetings and events.

    5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and wellbeing of our guests and employees, while maintaining the level of service that you have come to expect. This includes our in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene practices and physical distancing throughout the spa, salon, fitness center, pool and beach areas and more.

    6. F&B: We will continue to reinforce our internationally recognized methods of identifying and managing food safety related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as NSF. Select services such as buffet have been eliminated, while in-room dining will now be contactless.

    FIND THE FULL ENHANCED CLEANLINESS & SANITATION PROTOCOLS HERE

    Flexible Policy

    While there is no travel advisory for the State of Florida, we continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay between March 11 to June 30 for travel until December 15, 2020, you may change your hotel reservation dates once up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2020 (a difference in rates may apply, this is subject to availability).

    For guests traveling from the high-risk areas listed as per the updates from the Centers for Disease Control and Prevention (CDC), we will allow rescheduling the hotel stay within one year from the original travel date or canceling hotel reservations without any penalty. If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.

    We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider.

    For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned.

    As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page’s website for any further updates.

    We thank you for your continued patience and trust, and we look forward to welcoming you to Nobu Hotel Miami Beach.

    Read More »
    Nobu Hotel Los Cabos
    Los Cabos . Mexico .

    As the situation surrounding the Coronavirus (COVID-19) continues to unfold, we want to assure you that the safety, health, and wellbeing of our guests, staff, and associates remain our number one priority at Nobu Hotel Los Cabos. We have been closely following and adhering to the guidelines and recommendations issued by the World Health Organization (WHO), the Centers for Disease Control (CDC); there have been no reported cases of COVID-19 at this property.

    In light of this global emergency and heightened travel restrictions across several countries, including the most recent U.S. travel restriction, we have made the careful decision to temporarily close Nobu Hotel Los Cabos between March 26 to June 30, 2020 as part of our continued efforts to mitigate the spread of the virus. The hotel will reopen its doors and welcome guests on July 1. At this time, we wanted to reassure you of our continued commitment to work with you through this time.

    With growing concerns around the coronavirus/COVID-19 pandemic, we will continue to follow the lead of public health authorities and the national government at this important time. We have communicated directly with team members as to next steps and continue to monitor this situation closely. Our hearts and thoughts go out to the people who have been affected by this unprecedented event. We appreciate the healthcare workers, local communities, and governments who are on the front lines working to contain the coronavirus.

    You can continue to visit this page for any updates on re-opening and promotional schedules. Thank you for your understanding and your support, and our staff looks forward to welcoming you again soon.

    PROTOCOLS, PROCEDURES, AND PREVENTIVE MEASURES

    At Nobu Hotels the health and safety of our guests and team members is paramount. For over 25 years we have proudly served our guests the highest quality product in an exceptionally sanitary environment as you would only expect with raw fish headlining our menu.

    We now find ourselves in a new world due to COVID-19. As we move forward and begin to welcome our guests and team members back to our hotels and restaurants, the journey will be further tailored with precautionary hygiene protocols directed by the local health organizations and government authorities within each of our destinations. You are our family, and we remain resolute in striving to continually provide to you our Nobu guest experience through our heartfelt kokoro service.

    At Nobu Hotel Los Cabos we have implemented the following precautionary measures, in accordance with the Center for Disease Control (CDC) and local and national health authorities:

    1. Guest & Employee Health: Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible, and we will continue to provide an onsite 24/7 doctor to provide medical assistance as needed.

    2. Employee Protocols: All of our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and Cristal Standards. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis, and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities.

    3. Cleaning Protocols and Sanitation: We use cleaning products such as Ecolab and standards that meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have increased the frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more.

    4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house has been rearranged to allow for increased spacing, including redesigned layouts for meetings and events.

    5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and wellbeing of our guests and employees, while maintaining the level of service that you have come to expect. This includes our in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene practices and physical distancing throughout the spa, salon, fitness center, pool and beach areas and more.

    6. F&B: We will continue to reinforce our internationally recognized methods of identifying and managing food safety related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as Cristal Standards. Select services have been modified, while in-room dining will now be contactless.

    FIND THE FULL ENHANCED CLEANLINESS & SANITATION PROTOCOLS HERE

    FLEXIBLE POLICY

    While there is no travel advisory for Los Cabos, we continue to review the cancellation policy based on the latest updates from the global & local authorities. To provide you with further peace of mind, if you book your hotel stay between March 11 to June 30 for travel until December 15, 2020, you may change your hotel reservation dates once up to 24 hours prior to arrival with no penalty for travel up to December 18th, 2020 (a difference in rates may apply, this is subject to availability).

    For guests traveling from the high-risk areas listed as per the updates from the Centers for Disease Control and Prevention (CDC), we will allow rescheduling the hotel stay within one year from the original travel date or canceling hotel reservations without any penalty. If you are traveling from a country that has implemented a government travel restriction to our destination, please contact your booking source to discuss options. If you request a refund and your booked rate applies to it, please consider that due to the current situation it may take 45 days or more. We will attend each request in the order it has been received.

    We hope this policy provides you with comfort, whether you book your hotel stay with us or your preferred travel provider.

    For all contracted Social or Corporate Group travel, please contact your Sales Manager or Global Sales contact, so that we can discuss the best possible opportunity for all parties concerned.

    As we continue to closely monitor this developing situation, we will keep you informed with your safety and wellbeing at the forefront of everything we do. You may continue to check this page’s website for any further updates.

    We thank you for your continued patience and trust, and we look forward to welcoming you to Nobu Hotel Los Cabos.

    On property updates:

    Dining:
    • Nobu Restaurant is open for takeout and delivery, and dine-in.
    • Playabar and Malibu Farm are temporarily unavailable.
    • Pacific Restaurant is open for lunch and dinner.
    • Nobu Cafe is open from 8:00 am to 6:00 pm.
    • In-room dining is available 24 hours but personnel will not enter the room.
    • QR codes are available on all dining menus.
    • Special reopening menus.
    • Hand sanitizer offered before entering the restaurant.
    • Capped capacity in restaurants.
    • Six feet distance between tables.
    • The table will be set up on your arrival.
    • Paper napkins will be used in restaurants.
    Spa:
    • Limited capacity and access to the spa by request via concierge only.
    • Spa amenities will be provided upon request only.
    • Limited capacity in the fitness area; weighs, mats, or exercise balls will be available for guests to use and sanitized after each use.
    • Strict measures of sanitation and hygiene enforced at all times.
    Pool and Beach:
    • Pool activities will be temporarily suspended.
    • Cortez and Pacific pools are open; only Pacific pool will be operating F&B service.
    • Swim-up bars will not be operating for the time being.
    • Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
    • Pool chlorine levels will be safely elevated within a permitted range.

    Read More »
    Ladera Resort
    Soufriere . St. Lucia .

    We are delighted to announce that Ladera Resort, St Lucia is welcoming guests to the Resort!

    St Lucia has made it convenient to visitthe Island, only requiring a printed Negative PCR COVID-19 test,taken within 7 days of arrival to St. Lucia.

    Learn More About Ladera's COVID-19​Enhancements and Protocols

    We are delighted to announce that Ladera Resort St Lucia is welcoming guests to the Resort.  With the health, safety, comfort & well-being of Ladera’s guests, employees, partners and community, as our priority, we are pleased to introduce the “Ladera Angelfish Team”. As Angelfish keep our oceans clean and add beauty to the Caribbean Reefs, the “Ladera Angelfish Team” will be reinforcing the many enhancements we have made to our sanitizing protocols while keeping and enhancing the luxury, beauty, romance, wellness, sustainability and exceptional personalized service for which Ladera is known.

    The “Ladera Angelfish Team” is responsible for ensuring all Ladera staff receive and implement COVID-19 training, the Ladera Resort is COVID-19 approved by the country of St Lucia and the new Forbes protocols for continuing excellence in service are implemented throughout the resort. Guests will see “Angelfish Ambassadors” throughout the resort, providing extra sanitizing for high traffic areas and offering additional support to guests.  They will have Ladera Tech Wipes to clean cell phones, Personalized Hand Sanitizers, Masks and other items that might be needed. Sensor Activated Sanitizers are at every entry point at the resort and many additional locations.

    Ladera’s Digital Technology is assisting with the transition to an enhanced sanitized and safe environment such as the “Ladera Electronic Wristbands” for suite entry.  In every suite, “Ladera In-Suite Tablets” provide guests with menus, excursion information, resort information, and communication options with the Ladera staff.  In addition, all guests receive a “Ladera VIP Cell Phone” for use during their stay that calls directly to the front desk or personal butler from anywhere on the island.  The guest’s stay is tailored to have as much or little staff and guest interaction as they wish.

    At this time, the St Lucia Government has a regulation stating that guests will be required to wear masks around employees and other guests.  This will be enforced at Ladera, however, it is very easy to be mask-free because Ladera Suites are designed for guests to enjoy their personal private pool, the breathtaking view of the Pitons, unlimited fresh air and all the culinary delights from Dasheene they may wish, from inside their own suite.  Even the Ladera Ridge Hike is possible to do mask-free.

    The Government of St. Lucia, currently requires the following at the St Lucia airports, subject to change:

    1. A printed Negative PCR COVID-19 test that was taken within 7 days of arrival at the St. Lucia Airport.
    2. Prior to arrival at the airport, the following form needs to be completed for each guest online –  St Lucia mandatory online Pre-arrival Travel Registration Form  
    3. In addition, guests will be screened at the airport for temperatures and signs of COVID-19.  Please see the St Lucia Government Guidelines & Questions for traveling to St Lucia


    We look forward to welcoming you to Ladera Resort St Lucia for Unforgettable Moments of a Lifetime!

    We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures. We are in compliance with the Public Health Act and the Hotel Regulations Act of the Government of St. Lucia.  We have taken enhanced health and safety measures for our Employees, Guest and Partners.  St. Lucia has established a 3 phase program to ensure the safety of guests, employees and communities. St Lucia Government Guidelines & Questions for traveling to St Lucia

    Ladera Resort Details

    Employee & Guest Health
    The health, safety, comfort & well-being of our guests, employees, partners, and community is our priority. Therefore, Ladera Resort has identified a COVID-19 Management Team, the “Ladera Angelfish Team”, who have been trained to ensure that the safety and sanitizing protocols are continuously practiced throughout the day. To support their roles, several processes and protocols have been implemented:

    1. All staff receive and implement the extensive COVID-19 training required by the government of St. Lucia, as well as the additional Ladera enhancements.
    2. All staff continue to train and adapt to the new Forbes protocols to ensure the personalized service and excellence Ladera is known for will remain the same.


    Ladera Guest Welcome Experience begins at the Airport

    1. A resort representative will welcome guests with a “Ladera Sign“ once they have departed the doors from customs and will escort them to their private car transportation for Ladera Resort.  This car service is included for all Ladera overnight guests.  The driver will stay in the car and the resort representative will put the guest’s luggage into the car.
    2. The vehicle will have been inspected, sanitized and licensed to operate by the Tourism Authority of St. Lucia.  In addition, these drivers will have been pre-approved by Ladera.
    3. The driver will greet the guests in the car with a “Ladera Welcome Bag”; which includes safety masks, cell phone tech wipes, hand sanitizers & a “COVID-19 Special Care Card”.
    4. Guests will arrive to the Ladera Welcome Guard at the resort who will do a quick non-invasive infrared temperature check without guests having to exit the car.  
    5. When the guest has a temperature less than 100.0 degrees the guest will be provided with a “Special Care Wristband” and driven to the Ladera Welcome Gazebo.
    6. While guests are on their way to the welcome gazebo, the luggage will be sanitized in a “Luggage Sanitizing Tunnel” and then taken to the guest’s suite.
    7. At the Gazebo, guests will be greeted by a “Ladera Butler” with a refreshing Ladera Welcome Beverage. Please wear your mask. All guests are required to wear the mask when interacting with team members and other guests.
    8. At this time guests will receive their sanitized “Ladera Electronic Wristband’ for keyless entry into their suite.  
    9. Ladera has taken all enhanced health and safety measures for Ladera guests and requests that guests please follow all posted guidelines while staying at the resort.
    10. In every suite, “Ladera In-Suite Tablets” provide guests with menus, excursion information, resort information, and communication options with the Ladera staff.  VIP requests and room service orders may also be completed on the “Ladera In-Suite Tablet”
    11. Your designated “Angelfish Team Ambassadors” will review your VIP requests and choices regarding housekeeping, turn down service, room service, dinning, amenities among others to ensure your privacy and personal requests are implemented.
    12. Ladera will tailor each guest’s stay to include as little or as much guest and employee interaction to the preference of the guest.


    Entrance Process to Ladera Resort

    1. Guests on Arrival

    - Guests who pass the temperature test will be provided with a “Special Care Wristband” required to be used during their stay. When a guest exits the resort, the wristband will be discarded.

    1. Guests Returning to the Resort

    - When returning to the resort the guest will arrive back to the Ladera Welcome Guard at the Resort who will do another quick non-invasive infrared temperature check without guests having to exit the car.  When the guest has a temperature less than 100 degrees the guest will be provided with a new “Special Care Wristband” and driven to the Welcome Gazebo.

    1. Employees

    - Who pass the temperature screening, will get a “Special Care Wristband” required to wear during their entire shift.  They will discard the wristband when they leave the resort. At this point they will have to sanitize and wash their hands.

    1. Taxi drivers and purveyors

    -  All taxi drivers and purveyors Who pass the temperature screening, will get a wristband required to wear while on property.  They will discard the wristband when they leave the resort. At this point they will have to sanitize and wash their hands.
    - Taxi drivers will wait for guest at their designated parking space.

    Infrared thermometers and Process if someone has a fever over 100.0 °F

    1. Upon entering the property, the security team will conduct non- invasive temperature checks utilizing infrared thermometers.  
    2. Anyone displaying a temperature over 100.0°F1 will be escorted to the Nurse Station for a secondary temperature screening.  
    3. If an overnight guest is confirmed by the nurse to have a temperature over 100.0°F they will be directed to a designated isolation suite at Ladera for further medical assistance from the nurse.
    4. Ladera’s Employees confirmed to have a temperature over 100.0°F will be declined entrance to the property and will be directed to an appropriate medical care offsite.
    5. Any person that is not an overnight guest with a fever over 100.0 °F will be declined entrance to the resort.

    Ladera Angelfish Team
    As Angelfish keep our oceans clean and add beauty to the Caribbean Reefs, the “Ladera Angelfish Team” will be reinforcing the many enhancements we have made to our sanitizing protocols while keeping and enhancing the luxury, beauty, romance, wellness, sustainability and exceptional personalized service for which Ladera is known. Guests will see “Angelfish Ambassadors” throughout the resort, providing extra sanitizing for high traffic areas and offering additional support to guests.  They will have Ladera tech wipes to clean cell phones, hand sanitizer, masks and other items that might be needed. Sensor Activated Sanitizers are at every entry point on the resort and pretty much anywhere a guest may need it.

    1. Responsible for ensuring all Ladera staff receive and implement COVID-19 training,
    2. Responsible for ensuring Ladera Resort is COVID-19 approved by the government of St Lucia
    3. Responsible for ensuring the new Forbes protocols for continuing excellence in service are implemented throughout the resort.
    4. These selected employees are in constant communication with the Health Department for guidance on management of suspect COVID-19 cases and a clear protocol has been established.
    5. Ladera’s “Angelfish Team” will follow the Public Health Act and the Hotel Regulations Act of the Government of St. Lucia protocols with all necessary equipment: disinfectant spray, infrared thermometers, etc
    6. Responsibilities will include maintaining all public hand sanitizers and wash stations are properly stocked and cleaned.
    7. All departments Front Desk, Restaurant, Housekeeping Maintenance will have a designated “Angelfish Ambassador Leader” for their area.
    8. Responsible for confirming Luggage is passed through the “Luggage Sanitizing Tunnel” and tagged with “guest suite name” and “suite number” and deliver directly to guest’s suite.

    Luggage

    1. All luggage entering the resort will pass thru a “Luggage Sanitizing Tunnel” to eliminate all bacteria and virus. Ecolab Oasis 146 Multi Quat Sanitizer will be used.

    Physical / Social Distancing

    1. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people who are not traveling with them while standing in lines or moving around the property.
    2. Restaurant tables, and other physical layouts will be arranged to ensure appropriate distancing.
    3. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible.
    4. Necessary floors mark will be placed to ensure proper distancing protocols are followed.

    Hand Sanitizer and Wash Stations

    1. Hand sanitizer dispensers and washing stations are placed at key guest and employee entrances and contact areas such as the Driveways, Welcome Gazebo, Front Desk, Dasheen, Gym, Spa, Game Room, Hot Tubs, and the Main pool.

    Menus and Special Orders

    1. Guests may order room service through their “Ladera In-Suite Tablet”
    2. Any request may be made on the “Ladera In-Suite Tablet” and the Ladera team will immediately review and respond to the guest.
    3. Guests may also use their “Ladera VIP Cell Phone” which they will have for use during their stay.  This cell phone calls directly to the front desk or personal butler, where applicable, from anywhere on the island.

    Tour, Excursions and pickups

    1. Ladera Resort works with licensed tour providers that will assist us in creating your private water excursions. One of our “Angelfish Ambassadors” will coordinate this with you to confirm.
    2. Guests leaving the resort will be asked to wait at the Gazebo for pick up.
    3. Taxi Drivers or Tour operators will go through the temperature screening process, get their “Special Care Wristband” and wait on their assigned parking space. No exiting of the car is allowed.
    4. Security will inform the front desk, the parking space where the taxi is located, a front desk agent will escort the guest to the designated parking space and open the door for the guest.
    5. When guests return to the resort, they will repeat the resort entry protocol above.
    6. All “Special Care Wristbands” will be discarded when exiting the property.                                                                                      

    Private Car Airport Transportation

    1. All Drivers will receive daily temperature checks by our Airport Representative and our security personnel at the entrance to the resort.
    2. Our Airport Representative will inspect all vehicles 30 minutes before guest arrival.
    3. Cars will be sanitized in accordance with the St. Lucia Government regulations and Ladera standards. All vehicles are properly sanitized.
    4. When the vehicles arrive to the property, after the temperature screening and dropping the guest, security will log the name of the driver, his temperature and the condition of the car. This will be document in the “Ladera Special Care Log Book.”
    5. All Taxi Drivers will wait inside the car, once the guest has exited, they will proceed to the Exit Gate to follow exit protocol.
    6. No employee interaction or any other stop is authorized.
    7. Once entering the resort Drivers are instructed to drive less than 5 miles per hour, no honking, no loud music, not exiting the car.

    Employee & Guest Health Concerns

    1. Ladera employees have been trained on the procedure to respond swiftly and report all presumed cases of COVID-19 on property. We are ready to provide support to our guests.
    2. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19.
    3. Employees and guests who exhibit any of the symptoms of COVID-19, while at the property, are instructed to immediately notify their manager or resort security, who will immediately activate our protocols. (EXHIBIT H)
    4. “The Ladera Angelfish Team” is trained to identify possible COVID-19 cases.

    COVID-19 Case Notification
    If Ladera is informed of a presumptive case of COVID-19 at the resort, the nurse and or doctor will be contacted immediately and the appropriate actions recommended by The Department of Health and Wellness will be followed. The “Ladera Angelfish Team” will ensure all protocols and processes are followed.

    Nurse Station Management & Screening

    1. To support the “Ladera Resort Angelfish Team” a nurse station has been added to the Ladera health protocols.
    2. The Nurse Station assists the security department with the screening of employees, guests and visitors.
    3. The nurse will submit a daily report to the Epidemiology Unit on health status of guest and staff based on the parameters and reporting instrument that will be provided by the Epidemiology Unit
    4. Licensed registered nurse is stationed daily
    5. House Doctor on call 24 hours
    6. Soufriere Hospital is 15 minutes away

    Guest Arrival via own transportation

    1. A security officer will greet each visitor to the resort.
    2. Visitors are temperature screened and asked to use hand sanitizer and wear a mask
    3. Appropriate signage is displayed outlining proper mask usage and current physical distancing practices in use throughout the resort.

    Guest Sanitation Amenities

    1. All Ladera overnight guests will receive a Ladera Welcome Bag: which includes safety masks, tech wipes to sanitize phones and electronics, personal size hand sanitizer and COVID-19 awareness card.

    Cleaning Products and Protocols

    1. Ladera Resort uses cleaning products and protocols which meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens.
    2. We have worked with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
    3. Ecolab is our partner in ensuring we get the best cleaning products available.

    Public Spaces and Communal Areas

    1. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequently used surfaces including, but not limited to, front desk check-in counter, bell desks, door handles, public bathrooms, and locks, and stair handrails, counters, gym equipment, dining surfaces and seating areas.
    2. The “Ladera Angelfish Team” will ensure that all procedures are continuously followed.

    Guest Suites

    1. Industry leading cleaning and sanitizing protocols are used to clean suite, toilet seats, handles, doors, furniture handles, water faucet handles, nightstands, in-suite control panels, light switches, luggage racks and flooring.
    2. Violet lights will be used to kill the existing viruses.
    3. Vacating suites will be out of inventory 24 hrs. after guest departure, to ensure proper sanitization and ventilation.

    Laundry

    1. All bed linen and laundry will be changed daily and continue to be washed at a high temperature and in accordance with CDC guidelines3.
    2. Dirty linen will be bagged in the guest suite to eliminate excess contact while being transported to the laundry facility.

    Security Officers

    1. Familiarize themselves with hand sanitizer and mask distribution points for guests and coworkers

    Suite Recovery Protocol

    1. In the event of a presumptive case of COVID-19 the guest’s suite will be removed from service and quarantined.
    2. The guest suite will not be returned to service until the case has been confirmed or cleared.
    3. In the event of a positive case, the suite will only be returned to service after undergoing an enhanced sanitization protocol

    Physical Social Distancing

    1. Throughout the resort Ladera will meet or exceed health authority guidelines on proper physical distancing.
    2. Signs and marks on the floor are implemented when necessary.
    3. Any area where guests or employees will queue, shall be clearly marked for appropriate physical distancing
    4. This includes check-in, check-out, and dining.

    Resort Front Desk, and Concierge

    1. Agents will personally attend to one guest at a time to ensure separation between employees.
    2. The front desk designated “Angelfish Ambassadors” will ensure that all procedure and sanitation standards are followed.
    3. The Ladera personalized service will not be affected by these measures, as the Ladera team members have undergone the new enhanced Forbes Training.
    4. To facilitate minimal interfacing and adequate social distancing between guest and staff several measures have been implemented:
    1. Three check-in stations have been prepared
    2. Front desk staff will wear “PPE” at all times including masks and face shields.
    3. Markers are posted to show 6 feet physical distancing
    4. Hand sanitizing stations are available
    5. Front desk has an updated list of all contact numbers for focal point at the Department of Health, Respiratory Centers and Fire Service.
    6. Posters and information relevant to COVID-19 action plans, frequent use of hand sanitizers, cough and sneeze etiquette and social distancing have been installed.
    7. Cashless transactions are encouraged.

    Restaurant and Bar

    1. Dasheen will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests.  
    2. A sanitized wood stand will be provided on the table for guest to hang their mask while eating.
    3. Menus will be memorized by the servers and described to the guest.
    4. Only previously designated tables will be used during service to ensure proper distancing.
    5. If guest prefers to view the menu, they will be properly disinfected after each use and will be available to the guest.

    Main Pool Cleaning & Sanitizing Protocol
    1.  All team members have been trained by Ecolab on the proper chemical dosages and procedures.

    1. Pool seating is configured to allow proper separation between groups and individuals
    2. Lounge chairs set with appropriate distance
    3. Lounge chairs to be sanitized after each use
    4. Handrails to be sanitized every 20 minutes
    5. Dining tables, chairs and loungers to be sanitized after each usage

     

    Read More »
    Canaves Oia Hotel
    Santorini . Greece .

    Welcoming and taking care of strangers (= philoxenia) is part of our Greek DNA. Now more than ever your safety and health is our number one priority and our key mission to provide you a worry-free vacation. We believe in the joy of travel that's why we are opening our Hotels to offer you new experiences while making sure you feel safe. Our talented and passionate team is ready to welcome you and cater to your needs.

    CLICK HERE FOR MORE INFORMATION

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    Canaves Oia Suites
    Santorini . Greece .

    Welcoming and taking care of strangers (= philoxenia) is part of our Greek DNA. Now more than ever your safety and health is our number one priority and our key mission to provide you a worry-free vacation. We believe in the joy of travel that's why we are opening our Hotels to offer you new experiences while making sure you feel safe. Our talented and passionate team is ready to welcome you and cater to your needs.

    CLICK HERE FOR MORE INFORMATION

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    Canaves Oia Sunday Suites
    Santorini . Greece .

    Welcoming and taking care of strangers (= philoxenia) is part of our Greek DNA. Now more than ever your safety and health is our number one priority and our key mission to provide you a worry-free vacation. We believe in the joy of travel that's why we are opening our Hotels to offer you new experiences while making sure you feel safe. Our talented and passionate team is ready to welcome you and cater to your needs.

    CLICK HERE FOR MORE INFORMATION

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    Canaves Oia Epitome
    Santorini . Greece .

    Welcoming and taking care of strangers (= philoxenia) is part of our Greek DNA. Now more than ever your safety and health is our number one priority and our key mission to provide you a worry-free vacation. We believe in the joy of travel that's why we are opening our Hotels to offer you new experiences while making sure you feel safe. Our talented and passionate team is ready to welcome you and cater to your needs.

    CLICK HERE FOR MORE INFORMATION

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    NEW Hotel Athens
    Athens . Greece .

    Health & Safety Program


    General guidelines

    Thermal controls. Regular thermal controls to all employees. In case of a temperature over 37c will be asked to go home.

    Medical Kit, A complete medical kit will be available at Hotel’s Managers office which will contain

    disinfectant/wipes for surface cleaning Tissues, Face/eye masks (separate or combined, face shield, goggles), gloves, Protective apron all disposable, Full-length long-sleeved gown, Biohazard disposable waste bag.

    Physical Distancing, Guests will be advised for physical distancing at least 1.5m away from other groups of people not traveling with them while standing at reception, using elevators or circulating around the property. Restaurant and lounge tables will be arranged to ensure appropriate distancing.

    Employees will be reminded not to touch their faces, keep physical distancing at least 1.5 m away from guests and other employees.

    Touchless hand sanitizer dispensers, will be placed at all hotel entrances, room floors, reception, meeting spaces, pool, Spa & Gym room, public WC.

    All lobby and restaurant areas will have to be open constantly for air circulation.

    Meeting Spaces. Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and event rooms based on NPHO and state recommendations. Buffet style food service will be suspended and replaced by alternative service styles.

    In room signage will be placed accordingly.

    Back of the House. Frequency of cleaning and sanitizing will increase in main back of house areas with an emphasis on the employee dining rooms, employee entrances, uniform rooms, employee restrooms, kitchens, managers office.

    A time schedule will be conducted for the usage of employee dining rooms with a maximum of 3 persons per time slot

    Front of the House Signage, Health and hygiene reminders throughout the property including the proper way to wear and handle face masks, hand washing, distancing and usage of sanitizer dispenses.

    Lobby TV screens will also be used for messaging and communication.

    Floor signage for physical distancing.

    Back of the House Signage, Signage will be posted throughout the property reminding employees of the proper way to wear and handle face masks, usage of gloves, wash hands and avoid touching their faces.

    Our employees have been given clear instructions on how to respond promptly and report all cases of COVID-19 on property. Employees are instructed to stay home if they do not feel well. Yes! We Care!


    Employee’s Responsibilities

    Hand Washing. Personal hygiene and frequent handwashing with soap is vital. (every 60 minutes for 20 seconds)

    All employees will receive training on COVID-19 safety and sanitation protocols. A more detailed training will be conducted to front line teams having frequent guest contact such as Housekeeping, Food & Beverage, Front Office, Maintenance and Security.

    All employees, will be provided a mask. Front line teams are required to wear that mask while on duty. Gloves will be provided to Housekeeping, Front Office, Security and Food & Beverage teams.

    Internal meetings such as line up meetings, department heads morning meetings etc will be conducted virtually till further notice.

    Guest Experience

    All guests will be recommended to download Hotel mobile application prior arrival.

    Mobile application will allow facilities such as : Online check in, registration, in house facilities, online reservations for Dining, Spa & Fitness, in room dining, concierge facilities, transfers, payment method and check out procedures.

    Credit card as a payment method instead of cash will be reinforced.

    Check out time : 11h00 / Check in time : 15h00 in order to secure in-between timing for deep cleaning.

    Visitors will be screened (optional) and asked to use hand sanitizer upon their arrival. Appropriate signage on screen will display main sanitation and health program such as physical distancing, elevator usage etc.

    Doorman will not open the doors of cars or taxis.

    Key card will be provided by front office. All key cards will be sanitized and placed within the key card folder.

    Luggage will be temporary stored for special cleaning care prior in room placement. Luggage trolley will be sanitized after each usage by doorman.

    Hotel Guest Elevator, doorman will be present to sanitize the button panels on a regular basis. Every 30 minutes. Signage will be posted to explain the current procedures, No more than one guest will be permitted per elevator. Yes! We Care!


    Cleaning Products and Protocols

    All our hotels use cleaning products and follow protocols which meet NPHO guidelines and are approved for use and effective against viruses, bacteria and other.

    Housekeeping trolleys will be sanitized after each shift.

    Public Spaces indoors & outdoors. Frequency of cleaning and sanitizing has been increased in all spaces with an emphasis on frequent contact surfaces including, front desk, doorman desk, elevators and elevator buttons, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas. It will be highly recommended to all guests the usage of their in room WC and not the public ones.

    Touchless public garbage bins to be used for one usage sanitary equipment.

    Pool Operation : According to Cleaning & Sanitizing Protocol. Lounge chairs to be sanitized after each use, Towel desk, at least once per hour. Each towel will be placed under a one usage sanitary bag. Lounge chairs set with appropriate physical distancing. 1.5m per set of two.

    Spa and Gym room : usage by appointment with a maximum of two persons per time slot. Both areas will be sanitized after each usage in detail.

    Guest Rooms. Cleaning and sanitizing protocols are used to clean guest rooms, particular attention to high-touch items including telephone, television remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks, garbage bins and floors. All in room stationary, pens and pencils will be suspended.

    Television remote controls, temperature control panels and toilets seats should be wrapped with one usage cover.

    Guest will be asked upon check in if daily housekeeping and turn down service will be needed.

    Fully stocked Mini Bars will be suspended. Guest will have the option to request a fully stocked mini bar upon check in.

    All guest directory information such as hotel facilities, in room dining, city experiences, concierge services will be listed under Hotel’s mobile application.

    A special chat, voice or video call feature will be available via the usage of Hotel’s mobile application.

    Linen/Laundry, All bed linen and towels will be changed upon guests requirements and washed at a high temperature in accordance with NPHO guidelines.

    Shared Equipment, will be sanitized before, during and after each shift or usage. This includes phones, keyboards, computers and other communication devices, payment terminals, kitchen implements, Food & Beverage equipment such coffee machines etc engineering tools, cleaning equipment, security keys and any other direct contact items used throughout the Hotel.

    Air Conditioning Cleaning, according to NPHO protocols Yes! We Care!


    Food & Beverage

    Buffet breakfast will be suspended. Breakfast will be served A la carte and by appointment.

    Set up of table will be completed upon guest’s arrival.

    Napkin service to be suspended and replaced by one usage napkin

    Limited all day a la carte menu

    Individual packaged serving nuts and snacks

    Shared menus and bread platters will be suspended.

    Hard copy menus will be suspended and will be available only upon request.

    Digital menus will be available under Hotel’s Mobile App.

    Offer individually packaged or Grab & Go food options for breakfast, snacks, lunch etc.

    Physical distancing:

    Hostesses and Restaurant Managers to manage physical distancing at entries. Tables and lounges to be utilized with appropriate physical distancing between each family or traveling party (2m as advised by local authorities).

    Reduce bar stools as well, to provide appropriate physical distancing.

    Room service, notify guest once room service is ready to deliver. All plates should be covered. Request that guests notify Room Service once they’ve completed their meal and place their trolley outside of their room for immediate pick up.

    Room service extra charge will be suspended.

    Cleaning & Sanitizing Protocol

    Service and beverage stations to be sanitized at least once per hour

    POS terminals to be sanitized after each usage.

    Dining tables, bar tops and stools, chairs etc to be sanitized after each use

    Storage containers to be sanitized before and after each use

    Food, beverage and coffee preparation stations to be sanitized at least once per hour

    Kitchens to be deep cleaned and sanitized at least once per day

    Front Office

    Install protective screens at the front desk between guests and team members

    Ensure room keys are disinfected and presented safely upon check-in.

    Have in stock travel size hand sanitizers, masks, gloves available to guests in case of demand.

    Lounge chairs at 1.5m to ensure physical distancing

    Suppliers of goods & services

    Contractors and suppliers of goods and services should follow similar Health & safety measures.

    No access is allowed within the hotel, All goods should be delivered at the entrance of hotel’s receiving area.

    Items should be sanitized prior its inhouse dispatch.

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    Poseidonion Grand Hotel
    Spetses . Greece .

    Protecting your stay

    Your safety is our legacy

    Certifications:

    Our hotel has received the “Health First” certification.

    We employ “Eco Project” cold foggers for the disinfection of our premises.

    We employ Diversey disinfectants.

    Preserving the safety of our guests:

    All members of our team have received testing for COVID-19.

    Daily temperature measurements are performed.

    Each of our team members abides
    by the necessary hygiene, safety and distancing measures.

    Our team members use Personal Protective Equipment.

    Every member of our team is fully trained in new health and safety measures, as well as our emergency response plan.

    We have arranged a 24/7 partnership with a medical doctor.

    Hand sanitiser stations can be found throughout the common areas of our premises.

    All our common areas are disinfected completely at a high frequency.

    We recommend that our stairs be used instead of our elevators.

    All surfaces are disinfected throughout the day.

    Areas that guests come into contact with frequently, including our elevator buttons, the counter at our reception desk and various metallic surfaces, are kept in pristine condition throughout the day.

    Our travel designer services ensure bespoke services with total safety and the requested level of exclusivity.

    A book of records is kept and the entry of visitors who are not residing at the hotel is limited for the safety of our guests.

    All our common areas are well-ventilated, with constant circulation of fresh air indoors.

    Reception:

    Our Front Office is available on a 24-hour basis

    Our Front Office has been configured so as to allow convenient access.

    Check-in takes place at 15.00 and check-out takes place at 11.00 to ensure the thorough disinfection of rooms between guests.

    Key cards are disinfected between guests.

    POS machines are disinfected regularly.

    Floor markings have been set in place to ensure the appropriate distancing is

    maintained.

    In-room hygiene measures:

    All our rooms and suites are cleaned and disinfected in-depth before every arrival.

    For safety purposes, housekeeping services are not performed unless this is requested by our guests.

    All fabrics in our accommodations are deep cleaned and disinfected with a steamer; remote controls are covered with one-use membranes.

    Our accommodations are thoroughly disinfected between guests with the use of cold foggers from Eco Project.

    One-use disinfection wipes have been placed in our rooms and suites.

    As a protective measure, all printed material has been removed from our rooms and suites.

    With every guest change disinfection of each room’s A/C unit takes place.

    Gastronomy:

    All our F&B outlets observe the necessary distances between tables.

    Our team members adhere to strict hygiene regulations and utilise

    Personal Protective Equipment when serving our guests.

    We strongly suggest that reservations are made prior to a visit to our F&B outlets.

    For safety purposes, our menus can be perused in digital form, accessible through the use of QR codes. Single-use copies will be provided to our guests if this is required.

    Breakfast is served between 07.30 and 10.30 each morning, both at the buffet with the assistance of our waiters, and through an à la carte option.

    All kitchen procedures have been certified in accordance with HACCP protocols.

    Facilities | Pools:

    Appropriate distancing guidelines are observed and only one guest per 5 sqm will be allowed within our pool. Quality controls take place at regular intervals.

    Regular disinfections of sunbeds, tables and equipment at the pool area are performed.

    It is requested that our visitors use our pool showers before entering the pool.

    Our team members are responsible for ensuring that the required social distancing is maintained and that only the appropriate number of guests is allowed in the pool at one time.

    Our guests are offered fresh, clean towels, which have been disinfected and safely sealed in protective packaging.

    The water of our pool undergoes regular testing to ensure its pristine conditions in accordance with national standards.

    Facilities:

    Mageia Boutique Artion Galleries

    The area undergoes complete disinfection at regular intervals.

    Our team members follow all necessary health and safety guidelines at all times.

    Wellness | Gym - Spa - Hair Salon:

    A reservation is required prior to each visit.

    After every use, the gym and all fitness equipment are completely disinfected.

    Our team members follow all the necessary health and safety guidelines at all times.

    A variety of wellness treatments, as well as hair & nail salon services are provided to guests in-room.

    Read More »
    Periscope Hotel
    Athens . Greece .

    Health & Safety Program


    General guidelines

    Thermal controls. Regular thermal controls to all employees. In case of a temperature over 37c will be asked to go home.

    Medical Kit, A complete medical kit will be available at Hotel’s Managers office which will contain

    disinfectant/wipes for surface cleaning Tissues, Face/eye masks (separate or combined, face shield, goggles), gloves, Protective apron all disposable, Full-length long-sleeved gown, Biohazard disposable waste bag.

    Physical Distancing, Guests will be advised for physical distancing at least 1.5m away from other groups of people not traveling with them while standing at reception, using elevators or circulating around the property. Restaurant and lounge tables will be arranged to ensure appropriate distancing.

    Employees will be reminded not to touch their faces, keep physical distancing at least 1.5 m away from guests and other employees.

    Touchless hand sanitizer dispensers, will be placed at all hotel entrances, room floors, reception, meeting spaces, pool, Spa & Gym room, public WC.

    All lobby and restaurant areas will have to be open constantly for air circulation.

    Meeting Spaces. Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and event rooms based on NPHO and state recommendations. Buffet style food service will be suspended and replaced by alternative service styles.

    In room signage will be placed accordingly.

    Back of the House. Frequency of cleaning and sanitizing will increase in main back of house areas with an emphasis on the employee dining rooms, employee entrances, uniform rooms, employee restrooms, kitchens, managers office.

    A time schedule will be conducted for the usage of employee dining rooms with a maximum of 3 persons per time slot

    Front of the House Signage, Health and hygiene reminders throughout the property including the proper way to wear and handle face masks, hand washing, distancing and usage of sanitizer dispenses.

    Lobby TV screens will also be used for messaging and communication.

    Floor signage for physical distancing.

    Back of the House Signage, Signage will be posted throughout the property reminding employees of the proper way to wear and handle face masks, usage of gloves, wash hands and avoid touching their faces.

    Our employees have been given clear instructions on how to respond promptly and report all cases of COVID-19 on property. Employees are instructed to stay home if they do not feel well. Yes! We Care!


    Employee’s Responsibilities

    Hand Washing. Personal hygiene and frequent handwashing with soap is vital. (every 60 minutes for 20 seconds)

    All employees will receive training on COVID-19 safety and sanitation protocols. A more detailed training will be conducted to front line teams having frequent guest contact such as Housekeeping, Food & Beverage, Front Office, Maintenance and Security.

    All employees, will be provided a mask. Front line teams are required to wear that mask while on duty. Gloves will be provided to Housekeeping, Front Office, Security and Food & Beverage teams.

    Internal meetings such as line up meetings, department heads morning meetings etc will be conducted virtually till further notice.

    Guest Experience

    All guests will be recommended to download Hotel mobile application prior arrival.

    Mobile application will allow facilities such as : Online check in, registration, in house facilities, online reservations for Dining, Spa & Fitness, in room dining, concierge facilities, transfers, payment method and check out procedures.

    Credit card as a payment method instead of cash will be reinforced.

    Check out time : 11h00 / Check in time : 15h00 in order to secure in-between timing for deep cleaning.

    Visitors will be screened (optional) and asked to use hand sanitizer upon their arrival. Appropriate signage on screen will display main sanitation and health program such as physical distancing, elevator usage etc.

    Doorman will not open the doors of cars or taxis.

    Key card will be provided by front office. All key cards will be sanitized and placed within the key card folder.

    Luggage will be temporary stored for special cleaning care prior in room placement. Luggage trolley will be sanitized after each usage by doorman.

    Hotel Guest Elevator, doorman will be present to sanitize the button panels on a regular basis. Every 30 minutes. Signage will be posted to explain the current procedures, No more than one guest will be permitted per elevator. Yes! We Care!


    Cleaning Products and Protocols

    All our hotels use cleaning products and follow protocols which meet NPHO guidelines and are approved for use and effective against viruses, bacteria and other.

    Housekeeping trolleys will be sanitized after each shift.

    Public Spaces indoors & outdoors. Frequency of cleaning and sanitizing has been increased in all spaces with an emphasis on frequent contact surfaces including, front desk, doorman desk, elevators and elevator buttons, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas. It will be highly recommended to all guests the usage of their in room WC and not the public ones.

    Touchless public garbage bins to be used for one usage sanitary equipment.

    Pool Operation : According to Cleaning & Sanitizing Protocol. Lounge chairs to be sanitized after each use, Towel desk, at least once per hour. Each towel will be placed under a one usage sanitary bag. Lounge chairs set with appropriate physical distancing. 1.5m per set of two.

    Spa and Gym room : usage by appointment with a maximum of two persons per time slot. Both areas will be sanitized after each usage in detail.

    Guest Rooms. Cleaning and sanitizing protocols are used to clean guest rooms, particular attention to high-touch items including telephone, television remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks, garbage bins and floors. All in room stationary, pens and pencils will be suspended.

    Television remote controls, temperature control panels and toilets seats should be wrapped with one usage cover.

    Guest will be asked upon check in if daily housekeeping and turn down service will be needed.

    Fully stocked Mini Bars will be suspended. Guest will have the option to request a fully stocked mini bar upon check in.

    All guest directory information such as hotel facilities, in room dining, city experiences, concierge services will be listed under Hotel’s mobile application.

    A special chat, voice or video call feature will be available via the usage of Hotel’s mobile application.

    Linen/Laundry, All bed linen and towels will be changed upon guests requirements and washed at a high temperature in accordance with NPHO guidelines.

    Shared Equipment, will be sanitized before, during and after each shift or usage. This includes phones, keyboards, computers and other communication devices, payment terminals, kitchen implements, Food & Beverage equipment such coffee machines etc engineering tools, cleaning equipment, security keys and any other direct contact items used throughout the Hotel.

    Air Conditioning Cleaning, according to NPHO protocols Yes! We Care!


    Food & Beverage

    Buffet breakfast will be suspended. Breakfast will be served A la carte and by appointment.

    Set up of table will be completed upon guest’s arrival.

    Napkin service to be suspended and replaced by one usage napkin

    Limited all day a la carte menu

    Individual packaged serving nuts and snacks

    Shared menus and bread platters will be suspended.

    Hard copy menus will be suspended and will be available only upon request.

    Digital menus will be available under Hotel’s Mobile App.

    Offer individually packaged or Grab & Go food options for breakfast, snacks, lunch etc.

    Physical distancing:

    Hostesses and Restaurant Managers to manage physical distancing at entries. Tables and lounges to be utilized with appropriate physical distancing between each family or traveling party (2m as advised by local authorities).

    Reduce bar stools as well, to provide appropriate physical distancing.

    Room service, notify guest once room service is ready to deliver. All plates should be covered. Request that guests notify Room Service once they’ve completed their meal and place their trolley outside of their room for immediate pick up.

    Room service extra charge will be suspended.

    Cleaning & Sanitizing Protocol

    Service and beverage stations to be sanitized at least once per hour

    POS terminals to be sanitized after each usage.

    Dining tables, bar tops and stools, chairs etc to be sanitized after each use

    Storage containers to be sanitized before and after each use

    Food, beverage and coffee preparation stations to be sanitized at least once per hour

    Kitchens to be deep cleaned and sanitized at least once per day

    Front Office

    Install protective screens at the front desk between guests and team members

    Ensure room keys are disinfected and presented safely upon check-in.

    Have in stock travel size hand sanitizers, masks, gloves available to guests in case of demand.

    Lounge chairs at 1.5m to ensure physical distancing

    Suppliers of goods & services

    Contractors and suppliers of goods and services should follow similar Health & safety measures.

    No access is allowed within the hotel, All goods should be delivered at the entrance of hotel’s receiving area.

    Items should be sanitized prior its inhouse dispatch.

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    AlmaLusa Baixa/Chiado
    Lisbon . Portugal .

    I - The health and safety of all our colleagues and guests is our utmost priority.

    These are unprecedented times and it is all our duties to consciously contribute to stop this threat.

    In addition to a rigorous hygiene routine on all our rooms and public areas already in place, we are putting additional procedures specifically directed at the Covid-19 pandemic, according to the WHO and local authorities’ best practices.

    Contingency plan: continuous monitoring of the situation, adjusting to the needs and assuring all our team is trained and informed on how to proceed with the possible challenges;

    Protection material: all necessary material is at the disposal of our guests and team:
    - Masks
    - Disposable gloves
    - Disposable cleaning equipment
    - Hand Sanitizer dispensers – min 70% alcohol solution
    - Non-manual opening garbage containers
    - Infra-red thermometer
    - Designated area of isolation for all suspect cases amongst guests and team members.

    All guests at AlmaLusa will have a Personal Protective Equipment kit available in the rooms as a form of amenity. This kit includes a mask, gloves and mini hand sanitizer bottle.

    Additional procedures: All frequent touch points are disinfected hourly by our Housekeeping department, such as door handles, elevator buttons, bathrooms, reception and food production areas.


    II - Clean and Safe Seal

    The Portuguese Tourism Board has launched a seal that attests to the compliance of a property in following all government guidelines and training of teams. AlmaLusa is proud to have been issued that seal for both our hotel and Delfina Restaurant.


    III - Preventive Measures at AlmaLusa

    We follow the guidelines of the national authorities as well as the World Health Organization and count on the cooperation of all our guests and team to ensure these measures are maintained by everyone at AlmaLusa:

    Automatic doors: the hotel and restaurant have automatic doors with motion  sensors to avoid touching points.
    Hand Hygiene: Hourly washing of hands with warm water and soap and followed by use of hand sanitizer and also every time our guests and colleagues use a public space, handle money or personal property, receive a package, touch luggage and before and after every meal.
    Respiratory Etiquette: To cover one’s mouth and nose with the inside of one’s elbow every time there is a need to sneeze or cough or make use of a disposable tissue and wash hands immediately after. Masks must be used in all public areas of AlmaLusa and the Delfina Restaurant.
    Social Distancing: All guests and colleagues must keep a safe distance of 2m (6ft) between each other. Any physical contact such as handshakes, hugs and kisses must also be avoided.
    Temperature Registry: the temperature of all team members will be taken daily as a measure of control
    Tests: All members of the AlmaLusa and Delfina teams are tested regularly.


    IV - Isolation Area and Suspected Cases

    AlmaLusa has designated an entire floor of its property to best care for our guests and team in the event of a suspected case of infection. This entire floor has a separate entrance and exit to the rest of the building and will be equipped with all sanitary conditions and water and food to accommodate any suspected case until further instructions are given by the health authorities.

    Portugal has a 24 hour phone line available in the case of a suspected case, where a health professional will guide our guests and colleagues and also coordinate the need for hospital transportation or any further action until the case is deemed closed.


    V - Departmental Procedures

    Our focus is to create a safe, secure and comfortable space by implementing clear and thorough procedures, training our teams regularly and on an ongoing basis following any important developments and finally supervising to ensure this procedures are put in place every day and therefore protecting both our team and our beloved guests.

    Front Desk
    Check-in online | an e-mail and link will be sent prior to arrival in order for guests to fill in all details and decrease paper work on check-in.
    Anticipation of needs | a pre arrival e-mail will make suggestions and inquiry about any specific needs or concerns to better prepare each stay.
    Reduce paper | we suggest sending invoices by e-mail, adapted the registration card process, with the check-in on line as well as room directory with a QR code.
    Luggage | all luggage will be disinfected with a ozone machine prior to go up to the room.
    4G phones & hotel keys | disinfected and sealed before being delivered to any guest. Each guest will have this bag opened only in their presence.
    Rooming | Taking the guests up to the room is optional and for those that prefer not to, we will do a curtesy call to explain the room features.
    AlmaLusa App | Our app is available on our 4G phone or can be downloaded for free, so all activities can be seen as well instant chat with our team.
    Doctor to the hotel in two hours on a guest request.

    Housekeeping
    Our Housekeeping department has reinforced its procedures together with the certification and approval of our cleaning product provider, Diversey.
    Hourly disinfection of all public areas.
    Specific measures have been taken to improve the cleaning process of every room such as:
    - Single use cloths
    - Disinfection and changing of disposable material between rooms
    - Ozone disinfection of every room before arrival
    Turn down option for guests

    Maintenance
    Air conditioned | Our maintenance department is committed to verifying regularly all air filters, washing machine filters and any other washing equipment.
    The entire property will be disinfected and all necessary signage has been put in place to indicate points of disinfection and distancing indicatives.
    All machinery and property grounds will be checked thoroughly and regularly to ensure all signage in use is necessary.

    Delfina Restaurant
    At Delfina, our team has been trained to maintain all safety measures while best serving all our guests.
    The layout of our restaurant has been revised to ensure safe distancing between tables.
    Our service has been adapted and our teams have been given ongoing training to ensure the safety of our restaurant but mostly to make sure the familiar atmosphere in Delfina remains as warm as always.
    - Usage of disposable gloves and masks by the team
    - Single use cloths
    - Single use Menus
    - Cleaning and disinfection of every table
    - Cutlery protectors
    - Our kitchen is regularly cleaned and disinfected. All produce coming in go through deep cleaning and disinfecting procedures which are supervised by our heads of department on a daily basis.
    We recommend booking your time for every meal at Delfina: Breakfast, Lunch or Dinner.

    Read More »
    Les Sources de Caudalie
    Bordeaux. France.

    June

    -Bedrooms : opened every week-end

    -The Caudalie Spa, indoor and outdoor swimming-pools are available

    -Restaurants : From June 2nd, La Table du Lavoir & Rouge will be reopened. (For the last week-end of May, we are preparing breakfast/lunch/dinner as pic-nic. In this way, clients can enjoy their meals on their private terraces or the nature (vineyards, forest…).

    -From June 25th : the entire property will be reopened, except “La Grand’Vigne” (we are still finalizing the exact reopening date)

    Read More »
    Les Sources de Cheverny
    Loire Valley . France .

    The property will be opening on September 1st, except the gastronomic restaurant “Le Favori” (should be opening Spring 2021).

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    La Bastide de Marie
    Ménerbes . France .

    For all confirmed bookings, should the French government put new confinement measures into place, you will receive a full and penalty-free refund of your rental/booking.  

    For customers who are not resident in France, we would like to draw your attention to the fact that currently there is still uncertainty about the opening of the borders, and we are unable to guarantee that when our establishments open it will be possible to travel freely. Our hotels will comply with the French regulations in force and we will refund our customers should travel restrictions and confinement measures be put into place in on French soil.

    However, should border restrictions be put into place by the French government or the government in the home country, the terms and conditions of sale of the reserved tariff shall be applicable and the bookings cancelled.

    FLEXIBLE RATES

    During these times of uncertainty, we want to provide you with maximum flexibility for your bookings. For this reason, we have altered the cancellation notice period for your bookings to 15 days prior to the date of arrival. And for your bookings up until 14 July, we are offering a super flexible rate with cancellation possible up until 48 hours prior to arrival.

    HEALTH MEASURES

    Our teams are working to optimise the health and safety procedures in our establishments, chalet and hotels for your stay with us. Cleaning and disinfecting procedures in guest rooms and public areas are reinforced, customer flows are analysed to observe social distancing, and access to our establishments is restricted to customers staying at the hotel.

    > VIEW HEALTH MEASURES

    We thank you for your understanding.

    However, please note that during this period of uncertainty, we are unable to guarantee that all services will be maintained. We shall observe the regulations in force.

    REGULATIONS

    Maisons et Hôtels Sibuet shall comply with the guidelines on the required health and safety conditions when our establishments reopen.

    Read More »
    Villa Marie
    Saint Tropez . France .

    For all confirmed bookings, should the French government put new confinement measures into place, you will receive a full and penalty-free refund of your rental/booking.  

    For customers who are not resident in France, we would like to draw your attention to the fact that currently there is still uncertainty about the opening of the borders, and we are unable to guarantee that when our establishments open it will be possible to travel freely. Our hotels will comply with the French regulations in force and we will refund our customers should travel restrictions and confinement measures be put into place in on French soil.

    However, should border restrictions be put into place by the French government or the government in the home country, the terms and conditions of sale of the reserved tariff shall be applicable and the bookings cancelled.

    FLEXIBLE RATES

    During these times of uncertainty, we want to provide you with maximum flexibility for your bookings. For this reason, we have altered the cancellation notice period for your bookings to 15 days prior to the date of arrival. And for your bookings up until 14 July, we are offering a super flexible rate with cancellation possible up until 48 hours prior to arrival.

    HEALTH MEASURES

    Our teams are working to optimise the health and safety procedures in our establishments, chalet and hotels for your stay with us. Cleaning and disinfecting procedures in guest rooms and public areas are reinforced, customer flows are analysed to observe social distancing, and access to our establishments is restricted to customers staying at the hotel.

    > VIEW HEALTH MEASURES

    We thank you for your understanding.

    However, please note that during this period of uncertainty, we are unable to guarantee that all services will be maintained. We shall observe the regulations in force.

    REGULATIONS

    Maisons et Hôtels Sibuet shall comply with the guidelines on the required health and safety conditions when our establishments reopen.

    Read More »
    Les Fermes de Marie
    Megève . France

    For all confirmed bookings, should the French government put new confinement measures into place, you will receive a full and penalty-free refund of your rental/booking.  

    For customers who are not resident in France, we would like to draw your attention to the fact that currently there is still uncertainty about the opening of the borders, and we are unable to guarantee that when our establishments open it will be possible to travel freely. Our hotels will comply with the French regulations in force and we will refund our customers should travel restrictions and confinement measures be put into place in on French soil.

    However, should border restrictions be put into place by the French government or the government in the home country, the terms and conditions of sale of the reserved tariff shall be applicable and the bookings cancelled.

    FLEXIBLE RATES

    During these times of uncertainty, we want to provide you with maximum flexibility for your bookings. For this reason, we have altered the cancellation notice period for your bookings to 15 days prior to the date of arrival. And for your bookings up until 14 July, we are offering a super flexible rate with cancellation possible up until 48 hours prior to arrival.

    HEALTH MEASURES

    Our teams are working to optimise the health and safety procedures in our establishments, chalet and hotels for your stay with us. Cleaning and disinfecting procedures in guest rooms and public areas are reinforced, customer flows are analysed to observe social distancing, and access to our establishments is restricted to customers staying at the hotel.

    > VIEW HEALTH MEASURES

    We thank you for your understanding.

    However, please note that during this period of uncertainty, we are unable to guarantee that all services will be maintained. We shall observe the regulations in force.

    REGULATIONS

    Maisons et Hôtels Sibuet shall comply with the guidelines on the required health and safety conditions when our establishments reopen.

    Read More »
    Lefay Resort & SPA Lago di Garda
    Lake Garda . Italy .

    We are pleased to announce the introduction of “Lefay Care”, created in collaboration with the Lefay SPA Scientific Committee following the guidelines issued by the World Health Organisation as well as national and local authority recommendations. This protocol provides responsible measures to stop the spread of COVID-19, whilst continuing to offer a comforting and enjoyable experience for our Guests. This programme completes our operational standards certified ISO9001and ISO14001 by TÜV, which are constantly under audits.

    BROAD SPECTRUM SANITISATION

    Thanks to our state-of-the art technology systems, the sanitisation of all areas is carried out through an innovative process using the automatic immission of active substances with a broad-spectrum effect on viruses and bacteria.
    All equipment for Guests use is constantly sanitised, as well as all vehicles for transfer services. In the Resorts hand sanitisers, masks and disposable gloves will be always at your disposal.

    NATURAL LOCATIONS

    Our Resorts are located within great natural settings: in Northern Lake Garda Park and Adamello Brenta Natural Park, where you can enjoy a wide range of open-air activities.

    ARRIVAL AND RESORT SERVICES

    At arrival, our Staff will measure your temperature using a thermal scanner. To protect everybody’s safety, if your temperature is more than/equals 37,5°, the Properties may not be accessed.
    To reduce the interaction with the Front Desk Staff, online check in will be encouraged and all services available will be explained inside your Suite, by phone or tablet.

    DISTANCING IN WIDE SPACES

    The luxury of Lefay’s large 50sqm Suites and spacious SPA (from 3.800 sqm) makes it easier to keep distancing without too much effort. To ensure the widest individual space possible, our Resorts will operate initially with a limited number of Suites.

    BARS AND RESTAURANTS

    The tables will be laid out to guarantee wide personal space. All buffets have been replaced with à la carte service and menus will be downloadable on your mobile through a QR Code. In addition, room service menus have been expanded to allow you to enjoy your meal in the privacy of your Suite.

    LEFAY SPA

    To avoid any possible gatherings within the communal SPA areas (Pools, Saunas, Relax and Fitness Areas), access is limited to a reduced number of Guests and this is constantly monitored by our Staff. All gym equipment is sanitised after use and reservations for courses is recommended.
    All therapists wear personal protective equipment and treatment rooms are fully sanitised after each treatment.

    STAFF

    All Staff regularly undertake serum and immunological tests, their temperature is checked daily and the use of personal protective equipment is mandatory. Each member participated to specific training sessions related to the new health measures to guarantee an updated specific knowledge for Guests and colleagues.

    Read More »
    Lefay Resort & SPA Dolomiti
    The Dolomites . Italy .

    We are pleased to announce the introduction of “Lefay Care”, created in collaboration with the Lefay SPA Scientific Committee following the guidelines issued by the World Health Organisation as well as national and local authority recommendations. This protocol provides responsible measures to stop the spread of COVID-19, whilst continuing to offer a comforting and enjoyable experience for our Guests. This programme completes our operational standards certified ISO9001and ISO14001 by TÜV, which are constantly under audits.

    BROAD SPECTRUM SANITISATION

    Thanks to our state-of-the art technology systems, the sanitisation of all areas is carried out through an innovative process using the automatic immission of active substances with a broad-spectrum effect on viruses and bacteria.
    All equipment for Guests use is constantly sanitised, as well as all vehicles for transfer services. In the Resorts hand sanitisers, masks and disposable gloves will be always at your disposal.

    NATURAL LOCATIONS

    Our Resorts are located within great natural settings: in Northern Lake Garda Park and Adamello Brenta Natural Park, where you can enjoy a wide range of open-air activities.

    ARRIVAL AND RESORT SERVICES

    At arrival, our Staff will measure your temperature using a thermal scanner. To protect everybody’s safety, if your temperature is more than/equals 37,5°, the Properties may not be accessed.
    To reduce the interaction with the Front Desk Staff, online check in will be encouraged and all services available will be explained inside your Suite, by phone or tablet.

    DISTANCING IN WIDE SPACES

    The luxury of Lefay’s large 50sqm Suites and spacious SPA (from 3.800 sqm) makes it easier to keep distancing without too much effort. To ensure the widest individual space possible, our Resorts will operate initially with a limited number of Suites.

    BARS AND RESTAURANTS

    The tables will be laid out to guarantee wide personal space. All buffets have been replaced with à la carte service and menus will be downloadable on your mobile through a QR Code. In addition, room service menus have been expanded to allow you to enjoy your meal in the privacy of your Suite.

    LEFAY SPA

    To avoid any possible gatherings within the communal SPA areas (Pools, Saunas, Relax and Fitness Areas), access is limited to a reduced number of Guests and this is constantly monitored by our Staff. All gym equipment is sanitised after use and reservations for courses is recommended.
    All therapists wear personal protective equipment and treatment rooms are fully sanitised after each treatment.

    STAFF

    All Staff regularly undertake serum and immunological tests, their temperature is checked daily and the use of personal protective equipment is mandatory. Each member participated to specific training sessions related to the new health measures to guarantee an updated specific knowledge for Guests and colleagues.

    Read More »
    Post Lech
    Lech . Austria .

    Post Lech will open on June 26th for the summer season.

    Read More »
    Soneva Fushi
    Kunfunadhoo Island . Baa Atoll . Maldives .

    Although the ‘New Normal’ in the Maldives will be different from the normal life we enjoyed before COVID-19, the country remains extremely lucky as its 1,200 islands provide a natural defense against the spread of COVID-19. The Government's policy of ‘One Island, One Resort’ has served them well. Due to swift and effective action from the Government, the Maldives has been able to successfully contain the spread of the virus, mainly through extensive testing and a significant increase in the capacity of its hospitals. To ensure the highest standards of safety and wellness for our guests, we have made some changes to our existing procedures, which are outlined below. These have been made following best practices recommended by the US Centre for Disease Control (CDC) as well as our numerous consultations with leading experts in both Virology and Infectious Diseases in the United States, Singapore, India and the United Kingdom. Our goal is to make our private island homes COVID-19 free environments, so that all of our guests can truly relax and feel comfortable in the knowledge that we are doing everything possible to prevent COVID-19 reaching our shores.

    ON ARRIVAL

    All guests landing in the Maldives will be greeted by one of our Airport Hosts. All our Airport Hosts, lounge Hosts and transfer Hosts will all be wearing masks, disposable gloves and follow highest standards of wellness at all times.

    We would request that, until the test results are received, all guests wear a face mask. Our Hosts will also be wearing masks until the results are received.

    All vehicles being used by Soneva for airport transfers (including our Tesla cars) will be operated leaving the windows down and are thoroughly sanitised after every ride.

    Soneva aircraft and transfer/excursion boats will also be thoroughly cleaned and sanitised after each ride.

    AT OUR RESORTS

    On arrival at the jetty, the guests will be greeted by a Mr/Ms Friday who will be handling all arrivals for that particular day and who will take guests to our private island.

    All our Hosts at Soneva resorts will be wearing face masks and we would ask our guests to wear mask at this point as well.

    The guest luggage will be thoroughly sanitized before it reaches the resort or the villa. The guest villas are exhaustively sanitized / disinfected and are thoroughly cleaned before and after every check-in and check-out.

    • Soneva’s exclusive safety & comfort privilege No. 1: Guests will be escorted to their villa and we request that they remain there until the test results are received and are negative. We do not expect this process to take more than 6 hours, and a maximum of 24 hours. As a result of this inconvenience, we will offer all guests a credit voucher that can be redeemed against F&B or experiences. Guests will continue to enjoy In-Villa Dining at normal published prices and the food will be delivered according to our health and safety protocols designed protect our guests and our Hosts. On receiving NEGATIVE test results for COVID-19, our Hosts will come to the guests’ villa to extend a warm welcome. This is Soneva’s exclusive safety practice towards our commitment for the safety and well-being of our guests.

    • Soneva’s exclusive safety & comfort privilege No. 2: In case the COVID-19 test result is POSITIVE, the resort will ask the COVID positive guests, his/her family, friends and other travelling together to isolate in their villa. As an exclusive privilege, (i) Soneva will immediately waive the daily room rate of the villa for the next 14 days and the only charges will be meals and other incidentals; and (ii) all guests under isolation are welcome to make full use of the facilities within their villa, the surrounding private gardens and adjacent beach. To ensure guests’ comfort and enjoyment, even while in isolation, our full In-Villa Dining service, as well as general housekeeping services, will continue to be available to isolating guests, delivered in line with our strict delivery and service operating procedures.

    Soneva’s resort medical team have been trained on how to look after COVID-19 positive guests and observe them. If there are no serious complications, guests will be allowed to socialize in the resort 14 days after a negative test or 10 days after the outset of the first symptoms, following the recommended guidelines by the US CDC. Should any guest develop severe symptoms and have to be hospitalised, the Maldives has built up sufficient hospital and medical capacity to treat COVID-19 effectively. In fact, the hospital on Eydhafushi (Soneva Fushi’s neighbouring island) only 10 minutes away by speedboat, has a new ICU Unit with 20 beds. Furthermore, there is an excellent new hospital in the capital Male’ with 159 beds and international healthcare standards. You can watch a short video about their facilities here. If required, we are also able to organise emergency, private jet repatriation or medevac for our guests. We remind guests to ensure that they organise appropriate travel insurance ahead of their visit.

    • Soneva’s exclusive safety & comfort privilege No. 3: We also require that all guests have their temperature taken daily. Our Mr/Ms Friday’s will provide a digital thermometer each morning and will be in touch later that day to ask for the results. On the fifth day of stay, we would also ask guests to take one more real-time PCR test depending on the circumstances prevailing then. To enhance our guest safety and comfort, Soneva have purchased the Life Cycler 96 testing machine from Roche, the samples will be sent to Male’ for testing at the ADK hospital and a COVID-19 lab is being set-up at Maafaru International Airport in association with ADK Hospital to facilitate safe, faster and convenient testing of our guests. Although this could be considered as being slightly excessive or over-cautious, both Soneva Fushi and Soneva Jani are ‘One Island, One Resort’; it is our goal to make our private island homes COVID-19 free environments, so that all of our guests can truly relax and engage with our Hosts and fellow travellers and not feel any concern about a risk of infection. Guests will not need to isolate in their villa while waiting for the results of the second PCR test.

    We also have implemented enhanced cleaning and sanitation protocols across our entire resorts in collaboration with hygiene certification organisations, and there will be plenty of hand sanitizer available for guest usage at all times. We are working with one of the world’s leading inspection, testing, verification and certification companies to provide an enhanced control in the current Hygiene Protocols to manage and reduce COVID-19 risks and to provide increased assurance to our guests.

    All cutlery and crockery will be thoroughly sanitized in accordance with internally accepted guidelines. All of our resort restaurants, facilities and experiences remain open and operational, with some modifications. For instance, our Chocolate Rooms will now be manned by our Pastry Chefs, who have moved there so that you can watch them making (and serving!) the chocolate. Our famous breakfast and lunch buffets will remain; however, our Hosts will now be there to serve guests. In our Spas, even though our Therapists will have been tested regularly, guests will still have a choice on whether they wear a face mask or gloves. All of our Hosts are very much looking forward to welcoming guests back to our resorts!

    We have strict deep-cleaning and disinfection protocols at all our common areas specifically the high-touch points such as door handles. Our Hosts are also required to undergo the same COVID-19 testing procedures as our guests, while all materials and produce brought onto our islands will undergo proper cleaning and sanitation procedures prior to being brought onsite.

    HOLISTIC WELLNESS

    Wellness has always been at the core of Soneva. This is now even more important.

    From a holistic wellness perspective, clean sea air and daily sunshine that generates Vitamin D is just what the doctor ordered.

    We would encourage our guests to enjoy the healthy foods we serve, whether it is the Ayurvedic elixirs at breakfast, the Andrographis Paniculata, (a known Ayurvedic immune booster) that we offer on a complimentary basis, or the many other healthy anti-viral ingredients that feature in our food such as turmeric, garlic, ginger, red onions, cinnamon and cardamom.

    Furthermore, our menus are mostly seasonal, fresh, and straight from our organic gardens or waters surrounding our resorts. We limit the amount of sugar, dairy, white flour and beef, instead opting for high protein white meat and vegetable alternatives. We offer a regular programme of yoga and meditation, as well as other visiting wellness practitioners.

    While there will be small changes to what would normally happen during your stay with us, on the most part things will remain the same. Which is exactly how we want it to be. Your health and wellness are our priority and we hope that our rigorous standards will reassure you that you will have a safe and unforgettable holiday with your loved ones during your next stay with us.

    Read More »
    Soneva Jani
    Medhufaru Island . Noonu Atoll . Maldives .

    Although the ‘New Normal’ in the Maldives will be different from the normal life we enjoyed before COVID-19, the country remains extremely lucky as its 1,200 islands provide a natural defense against the spread of COVID-19. The Government's policy of ‘One Island, One Resort’ has served them well. Due to swift and effective action from the Government, the Maldives has been able to successfully contain the spread of the virus, mainly through extensive testing and a significant increase in the capacity of its hospitals. To ensure the highest standards of safety and wellness for our guests, we have made some changes to our existing procedures, which are outlined below. These have been made following best practices recommended by the US Centre for Disease Control (CDC) as well as our numerous consultations with leading experts in both Virology and Infectious Diseases in the United States, Singapore, India and the United Kingdom. Our goal is to make our private island homes COVID-19 free environments, so that all of our guests can truly relax and feel comfortable in the knowledge that we are doing everything possible to prevent COVID-19 reaching our shores.

    ON ARRIVAL

    All guests landing in the Maldives will be greeted by one of our Airport Hosts. All our Airport Hosts, lounge Hosts and transfer Hosts will all be wearing masks, disposable gloves and follow highest standards of wellness at all times.

    We would request that, until the test results are received, all guests wear a face mask. Our Hosts will also be wearing masks until the results are received.

    All vehicles being used by Soneva for airport transfers (including our Tesla cars) will be operated leaving the windows down and are thoroughly sanitised after every ride.

    Soneva aircraft and transfer/excursion boats will also be thoroughly cleaned and sanitised after each ride.

    AT OUR RESORTS

    On arrival at the jetty, the guests will be greeted by a Mr/Ms Friday who will be handling all arrivals for that particular day and who will take guests to our private island.

    All our Hosts at Soneva resorts will be wearing face masks and we would ask our guests to wear mask at this point as well.

    The guest luggage will be thoroughly sanitized before it reaches the resort or the villa. The guest villas are exhaustively sanitized / disinfected and are thoroughly cleaned before and after every check-in and check-out.

    • Soneva’s exclusive safety & comfort privilege No. 1: Guests will be escorted to their villa and we request that they remain there until the test results are received and are negative. We do not expect this process to take more than 6 hours, and a maximum of 24 hours. As a result of this inconvenience, we will offer all guests a credit voucher that can be redeemed against F&B or experiences. Guests will continue to enjoy In-Villa Dining at normal published prices and the food will be delivered according to our health and safety protocols designed protect our guests and our Hosts. On receiving NEGATIVE test results for COVID-19, our Hosts will come to the guests’ villa to extend a warm welcome. This is Soneva’s exclusive safety practice towards our commitment for the safety and well-being of our guests.

    • Soneva’s exclusive safety & comfort privilege No. 2: In case the COVID-19 test result is POSITIVE, the resort will ask the COVID positive guests, his/her family, friends and other travelling together to isolate in their villa. As an exclusive privilege, (i) Soneva will immediately waive the daily room rate of the villa for the next 14 days and the only charges will be meals and other incidentals; and (ii) all guests under isolation are welcome to make full use of the facilities within their villa, the surrounding private gardens and adjacent beach. To ensure guests’ comfort and enjoyment, even while in isolation, our full In-Villa Dining service, as well as general housekeeping services, will continue to be available to isolating guests, delivered in line with our strict delivery and service operating procedures.

    Soneva’s resort medical team have been trained on how to look after COVID-19 positive guests and observe them. If there are no serious complications, guests will be allowed to socialize in the resort 14 days after a negative test or 10 days after the outset of the first symptoms, following the recommended guidelines by the US CDC. Should any guest develop severe symptoms and have to be hospitalised, the Maldives has built up sufficient hospital and medical capacity to treat COVID-19 effectively. In fact, the hospital on Eydhafushi (Soneva Fushi’s neighbouring island) only 10 minutes away by speedboat, has a new ICU Unit with 20 beds. Furthermore, there is an excellent new hospital in the capital Male’ with 159 beds and international healthcare standards. You can watch a short video about their facilities here. If required, we are also able to organise emergency, private jet repatriation or medevac for our guests. We remind guests to ensure that they organise appropriate travel insurance ahead of their visit.

    • Soneva’s exclusive safety & comfort privilege No. 3: We also require that all guests have their temperature taken daily. Our Mr/Ms Friday’s will provide a digital thermometer each morning and will be in touch later that day to ask for the results. On the fifth day of stay, we would also ask guests to take one more real-time PCR test depending on the circumstances prevailing then. To enhance our guest safety and comfort, Soneva have purchased the Life Cycler 96 testing machine from Roche, the samples will be sent to Male’ for testing at the ADK hospital and a COVID-19 lab is being set-up at Maafaru International Airport in association with ADK Hospital to facilitate safe, faster and convenient testing of our guests. Although this could be considered as being slightly excessive or over-cautious, both Soneva Fushi and Soneva Jani are ‘One Island, One Resort’; it is our goal to make our private island homes COVID-19 free environments, so that all of our guests can truly relax and engage with our Hosts and fellow travellers and not feel any concern about a risk of infection. Guests will not need to isolate in their villa while waiting for the results of the second PCR test.

    We also have implemented enhanced cleaning and sanitation protocols across our entire resorts in collaboration with hygiene certification organisations, and there will be plenty of hand sanitizer available for guest usage at all times. We are working with one of the world’s leading inspection, testing, verification and certification companies to provide an enhanced control in the current Hygiene Protocols to manage and reduce COVID-19 risks and to provide increased assurance to our guests.

    All cutlery and crockery will be thoroughly sanitized in accordance with internally accepted guidelines. All of our resort restaurants, facilities and experiences remain open and operational, with some modifications. For instance, our Chocolate Rooms will now be manned by our Pastry Chefs, who have moved there so that you can watch them making (and serving!) the chocolate. Our famous breakfast and lunch buffets will remain; however, our Hosts will now be there to serve guests. In our Spas, even though our Therapists will have been tested regularly, guests will still have a choice on whether they wear a face mask or gloves. All of our Hosts are very much looking forward to welcoming guests back to our resorts!

    We have strict deep-cleaning and disinfection protocols at all our common areas specifically the high-touch points such as door handles. Our Hosts are also required to undergo the same COVID-19 testing procedures as our guests, while all materials and produce brought onto our islands will undergo proper cleaning and sanitation procedures prior to being brought onsite.

    HOLISTIC WELLNESS

    Wellness has always been at the core of Soneva. This is now even more important.

    From a holistic wellness perspective, clean sea air and daily sunshine that generates Vitamin D is just what the doctor ordered.

    We would encourage our guests to enjoy the healthy foods we serve, whether it is the Ayurvedic elixirs at breakfast, the Andrographis Paniculata, (a known Ayurvedic immune booster) that we offer on a complimentary basis, or the many other healthy anti-viral ingredients that feature in our food such as turmeric, garlic, ginger, red onions, cinnamon and cardamom.

    Furthermore, our menus are mostly seasonal, fresh, and straight from our organic gardens or waters surrounding our resorts. We limit the amount of sugar, dairy, white flour and beef, instead opting for high protein white meat and vegetable alternatives. We offer a regular programme of yoga and meditation, as well as other visiting wellness practitioners.

    While there will be small changes to what would normally happen during your stay with us, on the most part things will remain the same. Which is exactly how we want it to be. Your health and wellness are our priority and we hope that our rigorous standards will reassure you that you will have a safe and unforgettable holiday with your loved ones during your next stay with us.

    Read More »
    STARRING