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The Lake House on Canandaigua
Finger Lakes . New York .
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Chatham Bars Inn Resort and Spa
Cape Cod . Massachusetts .

CHATHAM BARS INN - Wellness Measures
Additional Details for Guests of the Inn


Employee & Guest Health Concerns

Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel MOD and Executive Office (guests). All employees who expose themselves to travelling will undergo a 2-week self-quarantine before starting/returning to work.

Employee Responsibilities

Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants, guest services and guest relations in direct contact with guests.

Physical/Social Distancing

Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables, and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.

Bell Services & Valet


• A Valet will greet each visitor to the hotel. Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the hotel. Guest will be offered hand sanitizer and direction to the Front Desk. Escort to the room will be provided after registration in a separate vehicle.
• Guests will enter the hotel through doors that are opened by a team member.
• Team members will not open the doors of cars or taxis.
• Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest is assisted.
• If guests are staying in a cottage the luggage will be placed prior to guests entering their room.
• Guests are asked to use the elevator with family unit or single guest only.
• Employees will not be sharing the elevator with guests when assisting with luggage.
• Self-parking will be allowed to minimize the risk for employees and guests.
• Team members will wear gloves and a mask when valeting vehicles.
• FOB/Keys will be sanitized once received from the guest.
• Team members will wipe down door handles, steering wheel and gear shifter before entering vehicle.
• Lexus Vehicles will be thoroughly cleaned before and after each use.
• No more than four guests will be permitted per SUV and no more than two guests will be permitted per sedan. Guests will not be permitted in the front passenger seat.
• All Vehicles will be equipped with extra cleaning materials and disposable PPE (face masks and gloves).

Front Desk & Concierge


• UV Box disinfecting machines (8.5” x 4.1” x 2.8”) that will be able to clean any keys and credit cards that may come in contact with a guest during check-in.
• We are working with IT to specify our REMOTE programming of guest keys in that keys can be activated for guest rooms without coming into direct contact with any person.
• Curbside check-in will be available to all guests as a check-in option.
• Zoom and Facetime meeting times will be available to guests who may still want a face to face interaction with a concierge to confirm bookings.
• We are no longer recycling our Key Packets (given to guests at check-in). They will be planted once returned by our guests as they are compostable and have wildflower seeds in them.
• PPE amenity kits will be provided to guests for their use while staying at the resort. PPE amenity will include personal use disinfecting gel, nitrile rubber gloves and a mask.

Housekeeping


• Our hotel uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens. We use Ecolab’s Peroxide Multi-Surface Cleaner and Disinfectant and Ecolab’s Heavy-Duty Alkaline Bathroom Cleaner and Disinfectant both of which have a 5-minute kill time as recommended by the CDC.
• Guests will not be present in the room while cleaning of hotel rooms; guest room attendants will offer to return at an alternate time for occupied rooms to minimize contact for both the employee and the guest.
• Complete cleaning and disinfecting will take place in each guest room including desks, counter tops, tables and chairs, phones, iPads and TV remotes, thermostats, cabinetry, pulls and hardware, doors and doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors and frames, lights and lighting controls, closets, hangers and other amenities.
• Employees to sanitize the following areas at least once per hour: elevator in the Main Inn, Main Inn entry doors, stair handrails and hallways, high touch points in the Lobby, Concierge, South Lounge and Library.
• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, the ATM, stair handrails and seating areas.
• All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines.
• In the event of presumptive case of COVID-19 the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert.
• The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

Recreation

• Employees and guest will follow appropriate recommended distancing protocols for activities. Number of participants for activities will be lowered for indoor activities to allow for appropriate distancing guidelines. Emphasis will be placed on making more outdoor activities available through the Recreation and Kids Crew programming so team members and guests can safely participate in these activities.
• Team members will wipe down and sanitize each game and recreation item after use. Guests will be asked to return items to a team member who will clean and sanitize items before they are put out for use by another guests or team member.
• This includes each lawn game and sporting equipment such as Cornhole boards, bocce ball, horseshoes, ladder ball, football, soccer ball, frisbee, all Archery Tag items including bows, arrows, inflatables and craft items such as paint brushes, baskets, piggy banks, wooden tables, etc.
• All staff members will always be wearing appropriate PPE for every activity.
• All Recreation Staff including activities, tennis and Kids Crew will remain 6-8 feet away from guests at all time.
• Each guest will be met with a courteous smile, friendly wave, and then a “good morning, good afternoon, etc. from 6-8 feet away at all times.
• Guest activities on the South Lawn will be limited to 12 people (or small families). Games will be spread out all over the South Lawn area including outside the fence to ensure each person has enough space to enjoy comfortably whatever game or activity is going on.
• Our complimentary bikes will be wiped down and sanitized when returned by the guest after each use to ensure they are ready and fit for the next rider. This will be done by our full-time bike shop attendant.
• Tennis racquets and the Tennis Shop itself including register, computer, counter space, and all merchandize will be cleaned continuously by our Tennis Pro Shop attendants and instructors to ensure the area and the clinics are safe to use.
• Larry the Lobster “Lobstah” sightings will still be done but without high fiving or hugging or by making any contact whatsoever. Larry will simply walk by with his handler 6 feet away, wave, and take pictures from a distance.

Kids Crew Daytime Program
• Complimentary day sessions (10am-12pm and 12:30pm-2:30pm) will each be limited to 6 children per age group and counselor/designated activity area.
• Private daytime childcare services are also available.
• Kids Crew Staff will spray/sanitize and wipe down Alden/Eldridge rooms continuously to ensure the area is completely clean and safe to use including tables, chairs, doorknobs, bathroom sink and faucets, all writing utensils such as pens and pencils, craft equipment, games, Wii and Wii games and remote control, all toys and Pop-A-Shot basketballs.

Evening Childcare Service


• Hours of evening childcare services are 5pm – 9pm for children aged 4 - 12.
• A questionnaire will be provided to note preferences for each family and review the childcare service.
• Pricing is $26 per hour for up to 3 children per sitter. There is a 24-hour cancellation policy.

Dining – Restaurants & Bars


• New service options include Dinner on the Lawn, Picnic Lunch Baskets and In-Room White Glove Service.
• Seating capacity has been reduced in all restaurants and bars based on CDC recommendations.
• At the completion of a dining service, the table, chairs and menus will be sanitized prior to the next seating.

• Check presenters, votive, pens to be sanitized after each use. Guest credit card will be sanitized after payment is processed.
• All buffet and self-serve style dining has been modified to be individually plated and served.
• The spacing of tables in all restaurants has been adjusted to allow for six feet between tables.
• Hostesses and managers to manage social distancing at entries, waiting areas and queues.
• Beverage napkins will not be provided with drink service.
• Individually wrapped straws will be provided upon request.
• Menus and Beverage Lists will be sanitized after each use.
• All Chatham Bars Inn Restaurants and Bars will have TerraSlate Waterproof Menus. Menus are high- grade polyester and do not have any layers which means they will never delaminate, crack, peel, or fray at the corners. They are FDA Food Contact Safe, colorfast and can be both sanitized and washed with soap and water.
• Individual sanitizer wipes (Sani Professional) will be placed at each place setting and will also be provided at the conclusion of the meal.

In Room Dining


• All surfaces of human contact will be sanitized by team members after each guest interaction (this includes trays/mats, transit vehicles, master keys, etc.)
• IRD team will sanitize guest door handles before and after delivery.
• The cleaning products being used for all sanitation and disinfecting are Purell and Sani Professional.
• In-Room Dining server will provide either Disposable White Glove Service, Dining on the Lawn Service, or Contactless Delivery for our guests.
• Disposable White Glove Service:
• Typical setting of the meal space in the guest room will be provided for guests upon request.
• Disposable white gloves and face masks will be used for every interaction and changed in between each guest interaction.
• Food will be served with typical china plateware and metal flatware.
• Dining on the Lawn:
• Typical setting of meal space, but outside on a lawn space adjacent to guest room.
• Will be set with one table and six chairs. (more chairs available upon request)
• Set-up fee will be included with service.
• Must be arranged with In-Room Dining at least 24 hours in advance.
• Food will be served with typical china plate ware and metal flatware.
• Contactless Delivery:
• Guests who would prefer to have their food delivered without any human contact can ask for contactless delivery service.
• All items placed in to-go containers, delivered at a specified time, and left outside the guest’s door.
• Food will either be disposed of by guest, or upon request by the Food and Beverage or Housekeeping teams.
• All pickups will be verbalized over the phone and scheduled with either the Food and Beverage or Housekeeping teams.


Catering & Conference


• All shared equipment and meeting amenities to be sanitized before and after each use or be single use if not able to be sanitized.
• The cleaning products being used for all sanitation and disinfecting are Purell and Sani Professional.
• All linen, including underlays, to be replaced after each use.
• Conference tables will be sanitized before setting up the meeting supplies on the table. During the break/breakouts the Conference Service team will sanitize the tables and chairs.
• Meeting room doors, markers, remotes, heat/AC buttons will be sanitized at the start/conclusion of the event.
• All tabletop items including blotters, pens, pads, water bottle will be sanitized at the beginning and end of event. Employees will wear gloves when placing those items onto each setting.
• All tabletop items may be placed on a separate table in the meeting room as a station for the guests’ use as an alternate option to being placed on tables.
• Coffee Stations: Coffee break urns and all shared equipment will be sanitized before the beverage station opens, during the service (once every hour) and after the service.
• All buffet and self-serve style events to be suspended until further notice.
• All food and beverage items to be individually plated and served.
• Coffee and other break items to be attended and served by a banquet server.
• Flatware to be provided as a roll-up.
• Condiments to be served in individual packages.
• Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing that follows CDC guidelines.
• Physically distanced floor plans have been developed for Hotel Sales & Conference Team use.
• Modified menus have been created to showcase styles of service and items currently available.

The Spa


• Sanitization and deep cleaning of treatment rooms, locker rooms, fitness center, and all common areas using products that the CDC recommends will be continuously performed.
• Attendants will have a strong presence, and will be consistently sanitizing high touch surfaces such as tables, doorknobs, light switches, countertops, handles, desks, phones, writing utensils, keyboards, toilets, faucets, sinks, lockers, hangers etc.
• An additional 15 minutes will be added to treatment time for staff to strip and sanitize rooms between treatments.
• Hand Sanitizer, wipes, and/or alcohol will be available at Spa Front Desk, in Locker Rooms, Relaxation Room, Fitness Center and all Treatment Rooms.
• All testers of products have been removed from our retail area.
• A limited number of guests will be allowed in the Spa, based on recommendations from local and state health departments.
• Social distancing will be common practice at the Spa. Furniture in relaxation room will be spread apart, as well as lounge chairs set up by the pool so that guests can remain 6 feet apart.
• Only a certain number of guests will be allowed in the lobby checking in or out based on being 6 feet apart. Our attendants and concierge team will guide guests through this process.
• Services will be limited to what can be performed safely with gloves and masks on. We will encourage our guests to have Massages, Nail Treatments and Body Treatments. Facials will only be performed when the local and state health departments deem it safe to do so and what that would look like.
• All staff will wear masks.
• Staff will wash or properly sanitize hands in the presence of guests prior to any service.
• Staff will wash hands often including between treatments, after blowing one’s nose, coughing, or sneezing, after using the restroom, before eating or preparing food, after contact with phones, computers, writing utensils, and other personal items.
• We will share with guests that we have the options to have services outside in Cabanas or potentially pool side.
• We will collect credit card information over the phone and or charge rooms to limit any contact with the concierge desk.
• Front desk staff will wear a different pair of gloves for each guest purchasing and packaging retail products.
• Our Laundry is professionally cleaned by Cape Cod Commercial Linen. The products they use to launder our linen and towels are EPA-approved for use against COVID-19.
• Safety procedures will be posted throughout the Spa.
• An App will be available for guests to order food on their own devices.
• Touchless soap dispensers will be placed by all sinks.

Boating


• All boat trips will be made private charters, no mixed party trips.
• All complimentary beach shuttle trips will be scheduled, private trips only, no mixed parties. Lobstar to be used in conjunction with Bartender on busy days.
• Both ropes will be left up not only at the top of the ramp but at the top of the stairs. Guest will be escorted by dock master down the pier to the dock when their boat is ready for their trip - one party at a time.
• When a guest approaches the pier, the dock master will meet them at the rope and confirm their name and charter. Once it is safe for the guest to walk down the pier the dock master will drop the rope and escort the guest to the dock and onto the boat. Only one private charter will be allowed on the pier and dock at one time. Other parties can wait on the beach in front of the pier. The open beach will provide room for different parties to social distance from each other.
• Unless necessary for emergency reasons, captains will stay at the helm and wheel of the vessel thus giving the guest the option to sit in the forward seating or aft seating. Approximately 6 feet apart.
• All boats, gear, tackle, life jackets, etc. will be sanitized before a guest boards a vessel.
• Staff will wear PPE and Buffs to protect the guest.
• Hand sanitizer will be available in the cup holder that the guest may use without touching anything.
• Any food and beverage that is ordered by the guest will be packaged for the guest only and delivered to the boat. Items will be placed in a cooler on the boat before guests arrive.
• Every morning before the first trip the handrails, pier and dock will be washed down with fresh water, scrubbed with a “Boat Zoap” and bleach mixture and rinsed with fresh water.


Waterfront


Includes Pool, Beach and Cabanas
• When a guest approaches the pool gate or beach attendant station, the attendant will be separated by the podium or beach attendant station giving proper social distancing from the guest. Once the attendant has confirmed they are hotel guests or a member they will be introduced to the beach or pool attendant who will escort them to their chairs at a safe distance.
• The guest will be asked to stop when they are 6 feet from the chaise lounges to maintain social distancing from the staff while they set up their chairs. At this time, the employee who will be wearing gloves and proper mask will remove the towels and chair covers from the plastic wrap that comes from the laundry and set up their chairs with clean chair covers and towels.
• Once the chairs are set, the staff member will back up and allow the guest to take their seat, from a safe distance they can perform all necessary communications and answer questions.
• If the guest does not want to have the attendant set up their chairs the attendant will escort the guest to the chairs at a safe distance and the guest may set up their own chair covers and towels.

•.     Staff will wear PPE, gloves, masks and Buffs to protect the guest.
• Hand sanitizer will be available at the sunscreen stations both at the pool and beach.
• Each cabana will have a small vessel with a supply of hand sanitizer and wipes for their use.
• All pool cabana side curtains will be closed to protect guests from the guests in the cabana next to them
• All chaise lounges on the front decks of the cabanas will be pulled towards the center of the cabana to ensure 6 feet between guests in the cabana front deck next to them.
• Pool chaise lounges on the main deck will be separated out so there is 6 feet in front of, behind and next to the guest without any other guest in that space. Couples and families may have their chairs next to each other but will still have the 6-foot space on all four sides to separate them from other guests.
• Beach cabanas will be separated by 10 feet or more.
• All beach chaise lounges will be set up with 6 feet or more spaces on all 4 sides around any single, couple or family that is set up.
• If a guest requests an item to be delivered to them by a beach and pool attendant the staff will be wearing mask and gloves and deliver the item to the guest on a sanitized tray. The guest will remove the item from the tray and the employee will not come in contact with the guest.
• Every morning all the pool and beach cabanas, chaise lounges, tables and umbrellas will be sprayed down with the “EvaClean Protexus Professional Cordless Electrostatic Backpack Sprayer” which is a touchless sanitizing and disinfection system designed for maximum flexibility and is easily adaptable to any protocol. It disinfects large areas in a short amount of time.
• Bath house men’s and ladies room will be sanitized before the pool opens for the day and every half hour until the pool closes by using a bleach-based solution and scrub brush to clean showers, doors, door handles, inside and outside of toilets, sinks, countertops, and floors. A peroxide-based cleaner will be used for mirrors.

Tennis & Tennis Pro Shop


• All players will adhere to social distancing of 6-feet apart.
• Group Lessons will include a maximum 4 players per court.
• During both clinics and private lessons only the pro handles and picks up (with a basket) the balls. Guests will only use their racquets to steer balls into the net for pick-up and will not handle balls or baskets.
• Disinfecting will take place regularly throughout with focus on high touch areas such as computers, doors, doorknobs, light fixtures, countertops, pens, equipment, gate handles, etc.

Retail Shops


• To maintain the 6-foot requirement, only one customer and one salesperson will be in Shops at a time.
• Preventative measures: protective clear acrylic guard panels at cash wrap station in both Shops.
• Policy of no trying on of garments and no returns, at least temporarily.
• Sales staff to wear a mask and gloves. Gloves should be changed frequently. Guests/customers to wear a protective face mask while in either Shop.
• Disinfectant wipe down of all surfaces in each Shop between each guest or customer
• A complete disinfectant wipe down of all surfaces in each Shop will be performed at least 4 times daily, including floors, before opening, mid-morning or before lunch break, mid-afternoon, and end of day.
• At end of day, in each Shop and each inventory room, follow a more complete and thorough sanitizing and cleaning procedure---all surfaces, floors, hanger tops, computers and check out stations, anything that has been touched, door handles and surfaces.

Wellness Measures are subject to change based on guidance from the Center for Disease Control, MA Department of Public Health, American Hotel Lodging Association, International Spa Association and all other applicable government authorities.

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Post Ranch Inn
Big Sur . California .

Post Ranch Inn is now open!

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Farmhouse Inn
Sonoma . California .

We are overjoyed to share that Farmhouse Inn is ready to begin welcoming back guests on February 25, 2021, subject to our local ordinance. We’ve always prided ourselves on our deep and caring approach to guest service; in short, a commitment to providing anything but a standard or typical hotel service experience. As we move forward together, you can count on us to continue to deliver one-of-a-kind curated experiences, true farm-to-table meals created with love, pride, and service that are nurturing and personal.

Above all, in these times, the safety and wellness of our guests and our team are paramount. Taking our lead from the best sources of information, we have adapted our operations, introduced new health and safety protocols, and limited our already low capacity to ensure that you are able to enjoy a safe, peaceful, and restorative stay with us.

Click Here for More Information

Cancellation Policy

We understand travel plans may need to change.  You may cancel or modify your stay without penalty up to 14 days prior to your arrival date, should you need to cancel within 14 days we will issue a voucher for 100% of your deposit for a future stay. For assistance or additional questions, please contact our Reservations Team jmak@farmhouseinn.com

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Thorough cleaning and disinfecting will be logged in all Resort areas and all workers will have temperatures taken daily. Face covers will be worn by all employees who will be in contact with guests. We are offering face coverings to all guests as well though it is currently not required.   All of these procedures continue to be reviewed and updated daily to ensure our guests and employees are kept as safe as possible.  

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Sage Lodge
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Sage Lodge has established an elevated set of health, hygiene, safety and sanitation standards developed in response to the COVID-19 pandemic to create a cleaner, safer environment for guests:

  • Utilizing highly effective and sustainable Ecolab cleaning products to clean and disinfect throughout the properties.
  • Utilizing training and procedures as recommended by Ecolab and the CDC.
  • Increasing the frequency and intensity of cleaning and disinfecting high-touch, high-traffic areas at every property, such as light switches, door handles, remotes, elevator buttons, thermostats, and more.
  • Increasing the frequency of cleaning and sanitizing culinary tools and kitchen work areas, along with team members wearing personal protective equipment, sanitizing POS systems between uses, and more.
  • Enhancing cleaning and sanitation standards throughout guestrooms, event spaces, common areas, heart-of-house spaces and more.
  • Implementing physical distancing layouts, markers and signage in restaurants and bars, common areas, meeting and event spaces, and amenities.
  • De-cluttering paper and other amenities, such as pen, paper, directories, magazines, scorecards, etc. and supplementing with digital options or providing amenities upon request.
  • Increasing the number of customer-accessible sanitizing stations at primary entrances and high-traffic locations like elevators and lobbies.
  • Implementing innovative clean technologies, such as modern electrostatic sprayers and ultraviolet light to sanitize surfaces and objects.
  • Implementing low and no-touch golf experiences, including the elimination of shared water stations, ball washers, bunker rakes, and more.
  • Launching Columbia Clean Teams; team members thoroughly trained on health, hygiene, safety and sanitization standards and responsible for upholding these standards.

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Troutbeck
Amenia . New York .

We are eager for your arrival. Our team has worked diligently to recalibrate our services and protocols

to either meet or exceed present-day guidelines intended to ensure our mutual wellbeing. Our longestablished

health and safety practices and protocols have been modified, augmented and, have informed

changes to our service offering. What follows is a detailed overview of what to expect from check-in to

check-out. We are already planning for your visit.

So that we best meet your needs we ask that you review this letter in full. Should you choose to book your

stay with us you will receive a pre-arrival registration package which we ask that you return to us in good

time. Guest services will be in touch with you prior to your arrival to confirm your preferences. Once

we’ve firmed up your itinerary we will send it to you for final review prior to your arrival.

GENERAL

In general, please be advised that:

•  We are offering only a limited number of guestrooms initially. Less that 50% of our total.

•  Your guestroom will have been fully sanitized and sealed. Your guestroom will not have been

occupied for at least 72 hours prior to your arrival.

•  All arrivals will be checked-in at the Manor House from the driver side of your automobile. Please

remain in your car until you are fully checked-in.

•  Your temperature will be taken prior to completing check-in. Those whose temperatures exceed

CDC guidance will not be permitted to check-in.

•  All food & beverage service will be offered via in-room dining or as a picnic. In place guidelines

currently prohibit table and bar service in our public areas.

•  All staff members will wear face coverings and gloves. All guests are required to do the same

when passing through our public spaces.

•  Staff members - apart from our fastidious housekeeping professionals - will minimize their

presence in public areas.

• Public areas are marked with directional signage. Please be attentive when navigating the

property. We have thought carefully about how best to maintain congestion-free circulation.

•  Our reception will be manned 24 hours a day for the duration of your visit. Reception will have

your itinerary at hand, can be reached by phone or via email at reception@troutbeck.com should

you have any questions or requests.

• Our public areas have been fitted with medical grade HEPA/UV filtration systems, and all

guestrooms have operable windows.

ACTIVITIES

As you contemplate your visit please refer to the property map attached for orientation. On it you’ll note

The Tall Barn, our recently completed 1,250 sq ft movement studio. Alongside is the Long Barn in which

we offer a full gym, treatment rooms, infrared sauna, traditional sauna and, changing rooms. At the time

of this letter, by directive, the Barns are closed. If anything changes, we’ll let you know before you arrive.

To ensure compliance with state mandated occupancy guidelines and best practice, once open, we

anticipate that here too all services offered at The Barns will be on a reservation basis only. This will

likely include access to the fitness room.

Tennis, complimentary bicycles and our heated outdoor pool are all available by reservation, today. You

may choose from amongst our many predesignated hammock, picnic, and campfire sites across the

property. These are described further herein. You will see their locations called out on the property map.

BOOKING

For the time being we are offering a “full board” rate inclusive of:

•  Exceptionally well-appointed accommodations for two

•  Breakfast for two (in-room dining)

•  Dinner for two, including wine pairings (in-room dining or “take out”).

• Service charges

•  Exclusive of tax

Note that lunch is at your option and, along with any incidental charges, is in addition to the full board

rate.

Prior to your arrival you will be asked to sign your guest registration, credit card authorization and verify

your details electronically. At no time whilst on property will you be asked to present a credit card or

sign a guest check.

CANCELLATION

Our customary cancellation policy is suspended for the time being. Your reservation may be cancelled up

to 48 hours prior to arrival, free of charge. Thereafter, should you cancel you will be charged 100% at the

applicable full board rate per room night reserved. Given the nature of our preparations - well in advance

of your arrival - there will be no exceptions to last-minute cancellations. That said, you should have plenty

of flexibility beforehand to confirm your plans with us.

ARRIVAL/CHECK-IN

All guests are required to check-in at the Manor House.

•  Our driveway alarm will alert reception to your arrival. Signage will direct you to pull up to the

Manor House front door where you will be met by our guest services agent. Please do not leave

your car.

•  We will ask that you and your companion(s) please submit to a mandatory temperature check.

•  You will receive your sanitized guestroom key card and visual direction to your guestroom.

•  Please print the copy of your itinerary sent to you prior to your arrival. Our staff will not

provide you with a printed version unless requested by you and, only once you have checked in.

•  We will confirm your itinerary and answer any initial questions you may have for us.

•  Luggage service is suspended temporarily. You may be invited to leave your luggage in a

convenient location while you park your car, as directed.

It bears repeating that all guests are required to submit to a temperature screening at check-in. We trust

that you, like we, have taken all reasonable and necessary precautions prior to your arrival. Should you

or anyone travelling with you test above the acceptable limit, you will not be permitted to check-in. In

such an event you will unfortunately forfeit your deposit in full. If you arrive together with friends under

separate reservations neither party will be accepted to check-in. Please be sure to carefully monitor your

health prior to confirming your visit with us.

CHECK-OUT

Hate to see you go. Your folio will be prepared the night before and emailed to you for review on your

last morning with us. Please review it carefully as any additional charges will have been added. Kindly

respond via email, call or visit reception with any questions or concerns. Any adjustments will be charged

at check-out time.

DINING

For the time being, our food and beverage services are available to in-house guests and members only.

Our exceptional culinary team, led by Chef Gabe McMackin, will carefully plan all of your meals with your

unique dietary restrictions in mind. Breakfast, Lunch and Dinner all feature the most exciting things we

can find in the moment. Our field-to-fork approach is strongly influenced by both the abundance and the

scarcity inherent in sourcing only what is seasonal and what is best. Such is the nature and the pleasure

in living close to the land.

One of the great joys of Troutbeck is our connection to our natural surroundings. Our food program

emphasizes that connection – directly linked to the farms and purveyors who surround us, to what they

make, grow, and gather. This is the most direct path between great food and you. And, it is the way that

we as the cooks, waitstaff, bakers, and bartenders derive the greatest pleasure from our craft.

You will of course have options, but, considered options, and, no two meals will be the same. You’ll be

invited to preselect your breakfast from Gabe’s market selections alongside the great breads and pastries

that Ariel bakes. Lunch is available either at the Pool where our guests can order a la Carte, or as a picnic

by arrangement. Dinner, including wine pairings will be what is the best and brightest, most nourishing

and most gratifying. The ever changing menu is a snapshot in time, built for you to enjoy and, something

to celebrate. Menu’s will be made available 24 hours in advance.

To best meet your expectations we ask that you inform us of your dietary restrictions or special needs at

least 72 hours in advance. Please complete the simple questionnaire we will provide in your registration

packet.

ROOM SERVICE

Due to in place guidelines, we offer all meals through in room dining. We ask that you complete the preorder

form provided in your pre-arrival packet to help us to plan your meals. Be sure to include your

dietary restrictions, especially allergies and needs, but also particular likes and dislikes as our team will

keep these in mind when formulating their meal plans during your stay.

Breakfast 8am to 10am daily

Lunch 11:30 to 1:30pm daily

Dinner 6pm to 8pm daily

For service between mealtimes please contact Reception for information on our daily offerings.

Room service will be delivered within your preselected timeframe. Our staff will not enter you room but,

rather, will leave your tray at your door. They will knock to notify you that your order has arrived.

Reception will call you to confirm that all is in order. Once finished, please return the service items to the

stand outside of your guestroom door and notify reception.

PICNIC SERVICE

Should you choose to spend the day lounging riverside in a hammock we offer a picnic via pre-order that

will await you at your reserved hammock spot. This option is in addition to your full board package and

is at your option. However, do note that these areas, listed below, must be reserved prior to your arrival

using the pre-arrival form.

With your privacy and quiet relaxation in mind, our staff will not visit you at your site. Your picnic will be

delivered prior to your arrival along with the beverage service you’ve specified. Kindly repack the cooler

before returning to your guestroom and we will look after it from there.

All of our outdoor lounge spaces include two hammocks, Adirondack chairs, and a table. The sites below

are listed in order of proximity – nearest to farthest – from the Manor House and are:

HOUSEKEEPING

Note that prior to your arrival your guestroom will have been thoroughly sanitized. This includes all

remote controls, handsets, alarm clocks, knobs, pulls, and surfaces. In addition, an air purifying device

will have been used for the prescribed period of time once our staff have completed their work. Your

room will be sealed prior to arrival.

Housekeeping will not enter your room for the duration of your stay unless expressly requested. Guests

may not be present in the room whilst housekeeping is providing service. Additional towels and

amenities are located in the room for your convenience.

DEPENDENTS

For the time being we must restrict our services to include children 12 years of age and older. While we

love children and the way they animate our public spaces, the burden on guardians to control younger

children is too great. We fully expect to welcome children back to Troutbeck soon.

This too is the case for dogs. While dogs are permitted outside on the grounds, they are not permitted in

either the guestrooms or the public areas until further notice.

Both policies are, we believe, temporary and intended to ensure the comfort and wellbeing of all of our

guests. We thank you for your understanding.

With spring now well underway and summer upon us, Troutbeck and all of our outdoor and natural

amenities is in all of its glory. During what are uncertain times, we very much hope that you find here the

peace, respite, recreation and renewal you so deserve.

We look forward to seeing you soon!

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Nobu Hotel Chicago
Chicago . Illinois .
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Nobu Hotel Miami Beach
Miami . Florida .
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Ladera Resort
Soufriere . St. Lucia .

Enhancements & Protocols

Click here for more information

 

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Canaves Oia Hotel
Santorini . Greece .

Welcoming and taking care of strangers (= philoxenia) is part of our Greek DNA. Now more than ever your safety and health is our number one priority and our key mission to provide you a worry-free vacation. We believe in the joy of travel that's why we are opening our Hotels to offer you new experiences while making sure you feel safe. Our talented and passionate team is ready to welcome you and cater to your needs.

CLICK HERE FOR MORE INFORMATION

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Canaves Oia Suites
Santorini . Greece .

Welcoming and taking care of strangers (= philoxenia) is part of our Greek DNA. Now more than ever your safety and health is our number one priority and our key mission to provide you a worry-free vacation. We believe in the joy of travel that's why we are opening our Hotels to offer you new experiences while making sure you feel safe. Our talented and passionate team is ready to welcome you and cater to your needs.

CLICK HERE FOR MORE INFORMATION

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Canaves Oia Sunday Suites
Santorini . Greece .

Welcoming and taking care of strangers (= philoxenia) is part of our Greek DNA. Now more than ever your safety and health is our number one priority and our key mission to provide you a worry-free vacation. We believe in the joy of travel that's why we are opening our Hotels to offer you new experiences while making sure you feel safe. Our talented and passionate team is ready to welcome you and cater to your needs.

CLICK HERE FOR MORE INFORMATION

Read More »
Canaves Oia Epitome
Santorini . Greece .

Welcoming and taking care of strangers (= philoxenia) is part of our Greek DNA. Now more than ever your safety and health is our number one priority and our key mission to provide you a worry-free vacation. We believe in the joy of travel that's why we are opening our Hotels to offer you new experiences while making sure you feel safe. Our talented and passionate team is ready to welcome you and cater to your needs.

CLICK HERE FOR MORE INFORMATION

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Poseidonion Grand Hotel
Spetses . Greece .

Protecting your stay

Your safety is our legacy

Certifications:

Our hotel has received the “Health First” certification.

We employ “Eco Project” cold foggers for the disinfection of our premises.

We employ Diversey disinfectants.

Preserving the safety of our guests:

All members of our team have received testing for COVID-19.

Daily temperature measurements are performed.

Each of our team members abides
by the necessary hygiene, safety and distancing measures.

Our team members use Personal Protective Equipment.

Every member of our team is fully trained in new health and safety measures, as well as our emergency response plan.

We have arranged a 24/7 partnership with a medical doctor.

Hand sanitiser stations can be found throughout the common areas of our premises.

All our common areas are disinfected completely at a high frequency.

We recommend that our stairs be used instead of our elevators.

All surfaces are disinfected throughout the day.

Areas that guests come into contact with frequently, including our elevator buttons, the counter at our reception desk and various metallic surfaces, are kept in pristine condition throughout the day.

Our travel designer services ensure bespoke services with total safety and the requested level of exclusivity.

A book of records is kept and the entry of visitors who are not residing at the hotel is limited for the safety of our guests.

All our common areas are well-ventilated, with constant circulation of fresh air indoors.

Reception:

Our Front Office is available on a 24-hour basis

Our Front Office has been configured so as to allow convenient access.

Check-in takes place at 15.00 and check-out takes place at 11.00 to ensure the thorough disinfection of rooms between guests.

Key cards are disinfected between guests.

POS machines are disinfected regularly.

Floor markings have been set in place to ensure the appropriate distancing is

maintained.

In-room hygiene measures:

All our rooms and suites are cleaned and disinfected in-depth before every arrival.

For safety purposes, housekeeping services are not performed unless this is requested by our guests.

All fabrics in our accommodations are deep cleaned and disinfected with a steamer; remote controls are covered with one-use membranes.

Our accommodations are thoroughly disinfected between guests with the use of cold foggers from Eco Project.

One-use disinfection wipes have been placed in our rooms and suites.

As a protective measure, all printed material has been removed from our rooms and suites.

With every guest change disinfection of each room’s A/C unit takes place.

Gastronomy:

All our F&B outlets observe the necessary distances between tables.

Our team members adhere to strict hygiene regulations and utilise

Personal Protective Equipment when serving our guests.

We strongly suggest that reservations are made prior to a visit to our F&B outlets.

For safety purposes, our menus can be perused in digital form, accessible through the use of QR codes. Single-use copies will be provided to our guests if this is required.

Breakfast is served between 07.30 and 10.30 each morning, both at the buffet with the assistance of our waiters, and through an à la carte option.

All kitchen procedures have been certified in accordance with HACCP protocols.

Facilities | Pools:

Appropriate distancing guidelines are observed and only one guest per 5 sqm will be allowed within our pool. Quality controls take place at regular intervals.

Regular disinfections of sunbeds, tables and equipment at the pool area are performed.

It is requested that our visitors use our pool showers before entering the pool.

Our team members are responsible for ensuring that the required social distancing is maintained and that only the appropriate number of guests is allowed in the pool at one time.

Our guests are offered fresh, clean towels, which have been disinfected and safely sealed in protective packaging.

The water of our pool undergoes regular testing to ensure its pristine conditions in accordance with national standards.

Facilities:

Mageia Boutique Artion Galleries

The area undergoes complete disinfection at regular intervals.

Our team members follow all necessary health and safety guidelines at all times.

Wellness | Gym - Spa - Hair Salon:

A reservation is required prior to each visit.

After every use, the gym and all fitness equipment are completely disinfected.

Our team members follow all the necessary health and safety guidelines at all times.

A variety of wellness treatments, as well as hair & nail salon services are provided to guests in-room.

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AlmaLusa Baixa/Chiado
Lisbon . Portugal .

I - The health and safety of all our colleagues and guests is our utmost priority.

These are unprecedented times and it is all our duties to consciously contribute to stop this threat.

In addition to a rigorous hygiene routine on all our rooms and public areas already in place, we are putting additional procedures specifically directed at the Covid-19 pandemic, according to the WHO and local authorities’ best practices.

Contingency plan: continuous monitoring of the situation, adjusting to the needs and assuring all our team is trained and informed on how to proceed with the possible challenges;

Protection material: all necessary material is at the disposal of our guests and team:
- Masks
- Disposable gloves
- Disposable cleaning equipment
- Hand Sanitizer dispensers – min 70% alcohol solution
- Non-manual opening garbage containers
- Infra-red thermometer
- Designated area of isolation for all suspect cases amongst guests and team members.

All guests at AlmaLusa will have a Personal Protective Equipment kit available in the rooms as a form of amenity. This kit includes a mask, gloves and mini hand sanitizer bottle.

Additional procedures: All frequent touch points are disinfected hourly by our Housekeeping department, such as door handles, elevator buttons, bathrooms, reception and food production areas.


II - Clean and Safe Seal

The Portuguese Tourism Board has launched a seal that attests to the compliance of a property in following all government guidelines and training of teams. AlmaLusa is proud to have been issued that seal for both our hotel and Delfina Restaurant.


III - Preventive Measures at AlmaLusa

We follow the guidelines of the national authorities as well as the World Health Organization and count on the cooperation of all our guests and team to ensure these measures are maintained by everyone at AlmaLusa:

Automatic doors: the hotel and restaurant have automatic doors with motion  sensors to avoid touching points.
Hand Hygiene: Hourly washing of hands with warm water and soap and followed by use of hand sanitizer and also every time our guests and colleagues use a public space, handle money or personal property, receive a package, touch luggage and before and after every meal.
Respiratory Etiquette: To cover one’s mouth and nose with the inside of one’s elbow every time there is a need to sneeze or cough or make use of a disposable tissue and wash hands immediately after. Masks must be used in all public areas of AlmaLusa and the Delfina Restaurant.
Social Distancing: All guests and colleagues must keep a safe distance of 2m (6ft) between each other. Any physical contact such as handshakes, hugs and kisses must also be avoided.
Temperature Registry: the temperature of all team members will be taken daily as a measure of control
Tests: All members of the AlmaLusa and Delfina teams are tested regularly.


IV - Isolation Area and Suspected Cases

AlmaLusa has designated an entire floor of its property to best care for our guests and team in the event of a suspected case of infection. This entire floor has a separate entrance and exit to the rest of the building and will be equipped with all sanitary conditions and water and food to accommodate any suspected case until further instructions are given by the health authorities.

Portugal has a 24 hour phone line available in the case of a suspected case, where a health professional will guide our guests and colleagues and also coordinate the need for hospital transportation or any further action until the case is deemed closed.


V - Departmental Procedures

Our focus is to create a safe, secure and comfortable space by implementing clear and thorough procedures, training our teams regularly and on an ongoing basis following any important developments and finally supervising to ensure this procedures are put in place every day and therefore protecting both our team and our beloved guests.

Front Desk
Check-in online | an e-mail and link will be sent prior to arrival in order for guests to fill in all details and decrease paper work on check-in.
Anticipation of needs | a pre arrival e-mail will make suggestions and inquiry about any specific needs or concerns to better prepare each stay.
Reduce paper | we suggest sending invoices by e-mail, adapted the registration card process, with the check-in on line as well as room directory with a QR code.
Luggage | all luggage will be disinfected with a ozone machine prior to go up to the room.
4G phones & hotel keys | disinfected and sealed before being delivered to any guest. Each guest will have this bag opened only in their presence.
Rooming | Taking the guests up to the room is optional and for those that prefer not to, we will do a curtesy call to explain the room features.
AlmaLusa App | Our app is available on our 4G phone or can be downloaded for free, so all activities can be seen as well instant chat with our team.
Doctor to the hotel in two hours on a guest request.

Housekeeping
Our Housekeeping department has reinforced its procedures together with the certification and approval of our cleaning product provider, Diversey.
Hourly disinfection of all public areas.
Specific measures have been taken to improve the cleaning process of every room such as:
- Single use cloths
- Disinfection and changing of disposable material between rooms
- Ozone disinfection of every room before arrival
Turn down option for guests

Maintenance
Air conditioned | Our maintenance department is committed to verifying regularly all air filters, washing machine filters and any other washing equipment.
The entire property will be disinfected and all necessary signage has been put in place to indicate points of disinfection and distancing indicatives.
All machinery and property grounds will be checked thoroughly and regularly to ensure all signage in use is necessary.

Delfina Restaurant
At Delfina, our team has been trained to maintain all safety measures while best serving all our guests.
The layout of our restaurant has been revised to ensure safe distancing between tables.
Our service has been adapted and our teams have been given ongoing training to ensure the safety of our restaurant but mostly to make sure the familiar atmosphere in Delfina remains as warm as always.
- Usage of disposable gloves and masks by the team
- Single use cloths
- Single use Menus
- Cleaning and disinfection of every table
- Cutlery protectors
- Our kitchen is regularly cleaned and disinfected. All produce coming in go through deep cleaning and disinfecting procedures which are supervised by our heads of department on a daily basis.
We recommend booking your time for every meal at Delfina: Breakfast, Lunch or Dinner.

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Les Sources de Caudalie
Bordeaux. France.

June

-Bedrooms : opened every week-end

-The Caudalie Spa, indoor and outdoor swimming-pools are available

-Restaurants : From June 2nd, La Table du Lavoir & Rouge will be reopened. (For the last week-end of May, we are preparing breakfast/lunch/dinner as pic-nic. In this way, clients can enjoy their meals on their private terraces or the nature (vineyards, forest…).

-From June 25th : the entire property will be reopened, except “La Grand’Vigne” (we are still finalizing the exact reopening date)

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Les Sources de Cheverny
Loire Valley . France .

The property will be opening on September 1st, except the gastronomic restaurant “Le Favori” (should be opening Spring 2021).

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La Bastide de Marie
Ménerbes . France .

For all confirmed bookings, should the French government put new confinement measures into place, you will receive a full and penalty-free refund of your rental/booking.  

For customers who are not resident in France, we would like to draw your attention to the fact that currently there is still uncertainty about the opening of the borders, and we are unable to guarantee that when our establishments open it will be possible to travel freely. Our hotels will comply with the French regulations in force and we will refund our customers should travel restrictions and confinement measures be put into place in on French soil.

However, should border restrictions be put into place by the French government or the government in the home country, the terms and conditions of sale of the reserved tariff shall be applicable and the bookings cancelled.

FLEXIBLE RATES

During these times of uncertainty, we want to provide you with maximum flexibility for your bookings. For this reason, we have altered the cancellation notice period for your bookings to 15 days prior to the date of arrival. And for your bookings up until 14 July, we are offering a super flexible rate with cancellation possible up until 48 hours prior to arrival.

HEALTH MEASURES

Our teams are working to optimise the health and safety procedures in our establishments, chalet and hotels for your stay with us. Cleaning and disinfecting procedures in guest rooms and public areas are reinforced, customer flows are analysed to observe social distancing, and access to our establishments is restricted to customers staying at the hotel.

> VIEW HEALTH MEASURES

We thank you for your understanding.

However, please note that during this period of uncertainty, we are unable to guarantee that all services will be maintained. We shall observe the regulations in force.

REGULATIONS

Maisons et Hôtels Sibuet shall comply with the guidelines on the required health and safety conditions when our establishments reopen.

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Villa Marie
Saint Tropez . France .

For all confirmed bookings, should the French government put new confinement measures into place, you will receive a full and penalty-free refund of your rental/booking.  

For customers who are not resident in France, we would like to draw your attention to the fact that currently there is still uncertainty about the opening of the borders, and we are unable to guarantee that when our establishments open it will be possible to travel freely. Our hotels will comply with the French regulations in force and we will refund our customers should travel restrictions and confinement measures be put into place in on French soil.

However, should border restrictions be put into place by the French government or the government in the home country, the terms and conditions of sale of the reserved tariff shall be applicable and the bookings cancelled.

FLEXIBLE RATES

During these times of uncertainty, we want to provide you with maximum flexibility for your bookings. For this reason, we have altered the cancellation notice period for your bookings to 15 days prior to the date of arrival. And for your bookings up until 14 July, we are offering a super flexible rate with cancellation possible up until 48 hours prior to arrival.

HEALTH MEASURES

Our teams are working to optimise the health and safety procedures in our establishments, chalet and hotels for your stay with us. Cleaning and disinfecting procedures in guest rooms and public areas are reinforced, customer flows are analysed to observe social distancing, and access to our establishments is restricted to customers staying at the hotel.

> VIEW HEALTH MEASURES

We thank you for your understanding.

However, please note that during this period of uncertainty, we are unable to guarantee that all services will be maintained. We shall observe the regulations in force.

REGULATIONS

Maisons et Hôtels Sibuet shall comply with the guidelines on the required health and safety conditions when our establishments reopen.

Read More »
Les Fermes de Marie
Megève . France

Property set to re-open sometime January 2021 per local regulations

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Le Lodge Park
Megève . France .

Property set to re-open sometime January 2021 per local regulations

Read More »
Hôtel Mont Blanc
Megève . France

Property set to re-open sometime January 2021 per local regulations

Read More »
Lefay Resort & SPA Lago di Garda
Lake Garda . Italy .

We are pleased to announce the introduction of “Lefay Care”, created in collaboration with the Lefay SPA Scientific Committee following the guidelines issued by the World Health Organisation as well as national and local authority recommendations. This protocol provides responsible measures to stop the spread of COVID-19, whilst continuing to offer a comforting and enjoyable experience for our Guests. This programme completes our operational standards certified ISO9001and ISO14001 by TÜV, which are constantly under audits.

CLICK HERE FOR MORE INFORMATION

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Lefay Resort & SPA Dolomiti
The Dolomites . Italy .

We are pleased to announce the introduction of “Lefay Care”, created in collaboration with the Lefay SPA Scientific Committee following the guidelines issued by the World Health Organisation as well as national and local authority recommendations. This protocol provides responsible measures to stop the spread of COVID-19, whilst continuing to offer a comforting and enjoyable experience for our Guests. This programme completes our operational standards certified ISO9001and ISO14001 by TÜV, which are constantly under audits.

BROAD SPECTRUM SANITISATION

Thanks to our state-of-the art technology systems, the sanitisation of all areas is carried out through an innovative process using the automatic immission of active substances with a broad-spectrum effect on viruses and bacteria.
All equipment for Guests use is constantly sanitised, as well as all vehicles for transfer services. In the Resorts hand sanitisers, masks and disposable gloves will be always at your disposal.

NATURAL LOCATIONS

Our Resorts are located within great natural settings: in Northern Lake Garda Park and Adamello Brenta Natural Park, where you can enjoy a wide range of open-air activities.

ARRIVAL AND RESORT SERVICES

At arrival, our Staff will measure your temperature using a thermal scanner. To protect everybody’s safety, if your temperature is more than/equals 37,5°, the Properties may not be accessed.
To reduce the interaction with the Front Desk Staff, online check in will be encouraged and all services available will be explained inside your Suite, by phone or tablet.

DISTANCING IN WIDE SPACES

The luxury of Lefay’s large 50sqm Suites and spacious SPA (from 3.800 sqm) makes it easier to keep distancing without too much effort. To ensure the widest individual space possible, our Resorts will operate initially with a limited number of Suites.

BARS AND RESTAURANTS

The tables will be laid out to guarantee wide personal space. All buffets have been replaced with à la carte service and menus will be downloadable on your mobile through a QR Code. In addition, room service menus have been expanded to allow you to enjoy your meal in the privacy of your Suite.

LEFAY SPA

To avoid any possible gatherings within the communal SPA areas (Pools, Saunas, Relax and Fitness Areas), access is limited to a reduced number of Guests and this is constantly monitored by our Staff. All gym equipment is sanitised after use and reservations for courses is recommended.
All therapists wear personal protective equipment and treatment rooms are fully sanitised after each treatment.

STAFF

All Staff regularly undertake serum and immunological tests, their temperature is checked daily and the use of personal protective equipment is mandatory. Each member participated to specific training sessions related to the new health measures to guarantee an updated specific knowledge for Guests and colleagues.

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Post Lech
Lech . Austria .

Post Lech will open on June 26th for the summer season.

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