For all confirmed bookings, should the French government put new confinement measures into place, you will receive a full and penalty-free refund of your rental/booking.
For customers who are not resident in France, we would like to draw your attention to the fact that currently there is still uncertainty about the opening of the borders, and we are unable to guarantee that when our establishments open it will be possible to travel freely. Our hotels will comply with the French regulations in force and we will refund our customers should travel restrictions and confinement measures be put into place in on French soil.
However, should border restrictions be put into place by the French government or the government in the home country, the terms and conditions of sale of the reserved tariff shall be applicable and the bookings cancelled.
During these times of uncertainty, we want to provide you with maximum flexibility for your bookings. For this reason, we have altered the cancellation notice period for your bookings to 15 days prior to the date of arrival. And for your bookings up until 14 July, we are offering a super flexible rate with cancellation possible up until 48 hours prior to arrival.
Our teams are working to optimise the health and safety procedures in our establishments, chalet and hotels for your stay with us. Cleaning and disinfecting procedures in guest rooms and public areas are reinforced, customer flows are analysed to observe social distancing, and access to our establishments is restricted to customers staying at the hotel.
We thank you for your understanding.
However, please note that during this period of uncertainty, we are unable to guarantee that all services will be maintained. We shall observe the regulations in force.
Maisons et Hôtels Sibuet shall comply with the guidelines on the required health and safety conditions when our establishments reopen.